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wpdm_package Shortcode string displayed and not resolved

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Dec 15, 2025 at 7:35 pm #210166

Publishing Future
Participant

I use version 3.3.36 of Download Manager and have wpdm_package shortcode included on many pages.
Since one of the latest updates, the shortcodes strings are displayed in the frontend, e.g. the user sees [__wpdm_package id=’1851′] instead of the download widget that is to displayed in this place.
In the backend editor the shortcode is correctly inserted as [wpdm_package id='1851'] – without the double underscore at the beginning as shown in the frontend.
Please advise how to solve this.

Dec 16, 2025 at 12:55 am #210167

Nayeem Riddhi
Moderator

Hello Publishing Future,

Hope you are well. The shortcode working properly in our testing site, https://wpdm.w3eden.com/shortcode-check-2/. Please kindly share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.

Thank you and regards

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