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WPDM Advanced Access Control add-on loads forever without returning users

Viewing 14 posts - 1 through 14 (of 14 total)
Dec 9, 2022 at 10:31 am #181330

Liberty Oyugboh
Participant

How does the Access Control add-on works?
I just purchased the add-on and when I type in the user email to be given access, it loads forever without returning the user to be selected.
Can someone please explain what I a doing wrong?

Dec 10, 2022 at 1:31 pm #181346

Tanvir
Spectator

Hello,

Please make sure that you are using the latest version of wpdm and all the addons of wpdm that you are using in your website.
Then if the issue persists, please check if php version of your website is minimum 7.4 . After that You may need to run a conflict test on your site to detect what actually causes the problem. if there are any conflicts among the installed plugins. To troubleshoot the issue, please deactivate other plugins except for WPDM with all addons of WPDM if you are using and check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

Let us know for further assistance.

Regards
Tanvir

Dec 14, 2022 at 1:36 pm #181471

Liberty Oyugboh
Participant

I have tried all of the above and none work. don’t you offer technical assistance?
I am behind on schedule and I can’t seem to get it to do what I want.

Dec 16, 2022 at 4:48 pm #181516

Liberty Oyugboh
Participant

If you cannot resolve my problem, I want my money back.
Every plugging I have ever purchased provided support but you guys don’t.
Buying a plugin that doesn’t work and support not being provided is a waste of money.

Dec 17, 2022 at 10:54 am #181520

Tanvir
Spectator

Hello,

Please provide temporary admin access in a private reply to check the issue further.

Regards
Tanvir

Dec 17, 2022 at 11:12 am #181521

Liberty Oyugboh
Participant
This reply has been marked as private.
Dec 17, 2022 at 11:14 am #181522

Tanvir
Spectator

website link please

Dec 17, 2022 at 12:40 pm #181528

Liberty Oyugboh
Participant
This reply has been marked as private.
Dec 18, 2022 at 1:20 pm #181543

Tanvir
Spectator

Hello,

Please provide me admin access. I am not able to view the plugins page as well as any settings of your website

regards

Dec 19, 2022 at 10:41 am #181573

Liberty Oyugboh
Participant

Sorry about that. I have now made you an admin

Dec 20, 2022 at 5:33 pm #181608

Liberty Oyugboh
Participant

Any updates?

Dec 26, 2022 at 1:51 pm #181702

Tanvir
Spectator

Hello Liberty,

Sorry for the delay.

From your website I have found that you are using an older version of WPDM advanced access control.
Please update it to the latest version 3.2.9
I hope the issue will be solved.

Regards
Tanvir

Dec 27, 2022 at 11:33 pm #181744

Liberty Oyugboh
Participant

I have updated the plugin and the problem is still the same. nothing changed.

If this isn’t going to be resolved, please I need my money back.

Dec 28, 2022 at 5:56 am #181747

Shahjada
Keymaster

Hi,
Sorry for your inconvenience. please try now, it is working fine.

Viewing 14 posts - 1 through 14 (of 14 total)

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