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WP Downloads Manager “All Files” link not working in back end

Viewing 13 posts - 1 through 13 (of 13 total)
Aug 4, 2021 at 12:03 am #159043

Ian Voller
Participant

Hi There,

When I click the “All Files” link in the wp-admin section of my site I get the following.

There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about troubleshooting WordPress.

All other links ie. Add New, Categories, Tags and so on are working in the wp-admin section

Thanks
Ian

Aug 4, 2021 at 3:31 am #159055

Humayon
Spectator

Hello @ukfastcar,
Sorry for the inconvenience.
First of all, make sure that you are using the latest version of the WPDM Plugin and related add-ons.
If still, the problem exists, then please, give your temporary wp-admin login details in a private reply for checking the issue.
Thank you

Aug 4, 2021 at 5:55 pm #159129

Ian Voller
Participant
This reply has been marked as private.
Aug 5, 2021 at 4:53 am #159146

Humayon
Spectator

Hi @ukfastcar,
Thank you for the credentials.
Please check now we have resolved your issue.
Cheers!

Aug 5, 2021 at 11:02 am #159176

Ian Voller
Participant

Hi Humayon,

It has not been resolved on my end as I still see the same issue and now have a further issue.

In the admin section – Downloads – All Files I still get the same error

Also now on the home page when I click All Downloads link the page shows but with now download links?

All Downloads

Thanks
Ian

Aug 5, 2021 at 11:41 am #159181

Humayon
Spectator

Hello @ukfastcar,
In my inspection, I found that the Downloads►All Files section is working fine. Please have a look at this.
Also, in the above-mentioned link, there is no shortcode used that’s why it’s showing blank like this.
Can you please let me know how it was showing before?
Thank you

Aug 5, 2021 at 12:39 pm #159183

Ian Voller
Participant

Hi Humayon,

I have found the issue.

When I log in with your temp details I can see the file list on the admin section, when I login with my details I get the message as above and am unable to see them, so I am thinking that it is an issue with my privileges?

This is the code I have in the All Downloads Page.
<!-- wp:download-manager/packages {"items_per_page":"17","template":"link-template-calltoaction3.php"} /-->

You can see this under Text and not Visual in the editor.

Aug 5, 2021 at 7:39 pm #159246

Ian Voller
Participant

Hi,

I have fixed the All Downloads Page issue by installing Guttenberg Blocks for download manager, but I am still having the issues in the Admin section.

As said above with you temp login it shows fine but with my login I still get that error?

Thanks

Aug 6, 2021 at 2:09 am #159249

Humayon
Spectator

Hi @ukfastcar,
Thank you for your proper clarification.
Will you please give me your admin login credentials so that I can debug and adjust them for you?
Thank you

Aug 6, 2021 at 6:14 pm #159284

Ian Voller
Participant
This reply has been marked as private.
Aug 8, 2021 at 5:06 am #159305

Humayon
Spectator

Hello @ukfastcar,
Thank you for your cooperation.
Please check now it’s working fine.
With Regards

Aug 8, 2021 at 12:40 pm #159330

Ian Voller
Participant

Excellent Humayon.

Please could you tell me what the issue was and how it was resolved.

Thanks

Aug 9, 2021 at 4:41 am #159349

Humayon
Spectator

Hi @ukfastcar,
Thank you for your interest.
I just cleared the cache in here the increased PHP memory limit via wp-confing.php file which resolved the issue.
However, If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Cheers!

Viewing 13 posts - 1 through 13 (of 13 total)

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