- This topic has 29 replies, 3 voices, and was last updated 5 days, 18 hours ago by
.
Dear Sir/Madam,
So far, I have not received the promised free one year extension.
Could you please finally implement this?
Username: Jipsa
Please contact me in private if additional details are needed.
Details (quoted from your previous reply, in 2024):
“Extremely sorry for your inconvenience. Looks like it happened do to your manual renewal last year. However, I’ve refunded the last duplicated renewal fee. But couldn’t handle the one happened in the last year. However, what I can do now, is the extend your subscription for free for another year or you can get access any other add-on for free. Please let me know.”
These were the support links, but they have expired already:
https://www.wpdownloadmanager.com/upgrade/paid-double-two-years-in-a-row/#comments
Permalink: https://www.wpdownloadmanager.com/upgrade/paid-double-two-years-in-a-row/#comment-8944
Best, Jipsa
Hello Jipsa de Groot,
Hope you are well. Can you please kindly share the order id details too for the issue? Please kindly check.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Same for me. I was promised a 1 week extension since I paid $299 for all-access pass and i couldnt use anything in it originally so i could test out the new features and see if it was worth re-purchasing. They agreed to give me that week and ended it early before i could even download the plugin and test it just a day later.
I was told on December 18th i could get until December 26th to test and they closed it on December 19th with no warning so i just gave up and didnt feel like this company deserved my money.
https://i.postimg.cc/HnyBDBDp/Screenshot-2026-03-03-105524.png
There is a screenshot of the agreement your company made with me they violated. I dont need a full year i just need the WEEK i was promised to see if another $300 is deserved from me on your product. Please extend my all-access for a week so i can see if your plugin is right for my unique setup as promised.
Hello HappyHelper,
Can you please open a separate ticket for your issue please , thus we can maintain the query.
Thank you and regards
Thank you. Any news from them? It does not look like my subscription has been extended yet.
I have forwarded again the issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Your license has been extended, please kindly check.
Thank you
Thanks, my subscription is active again, but I have just received this message:
“We’re sending this message to remind you that, as your subscription is active, your Order# WPDM5E3662D5XXXX will be renewed automatically on Mar 30, 2026.”
I hope this does not mean that I will be charged again. Please check.
Does this order is related to your another purchase? Please kindly check.
Thank you
Ok, does here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, also showing the expired date Mar 30, 2026? Please kindly check.
Thank you
It says next renew date March 31, 2026.
I have forwarded your concern to our team. Please kindly let me know if you have any queries more.
Thgank you
I have information from our team that, You will not be charged again. Please kindly check.
Thank you
Thank you. I guess we will know on March 31st.
You are welcome. Please kindly let me know if you have any queries more.
Thank you
Hi there, I have not been charged, but I am also not able to update the plugin anymore.
Does your order is active now with auto-renew, if expired and turned off, you will not able to use the latest version or download the latest version from your account or update your version from WP Admin > Plugins section with your license? please kindly check.
Thank you
Yes, it is active, with autorenew, but the renew date is still set to 31 March 2026.
If active not expired you should able to download or use license for upgrade the plugin. Please kindly check.
Thank you
Please kindly also share the order id details thus I can forward it to our team.
Thank you
If expired, you need to again renew it thus you may can use the plugin. Please kindly check.
Thank you
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