- This topic has 7 replies, 3 voices, and was last updated 4 days, 13 hours ago by
.
Dear Sir/Madam,
So far, I have not received the promised free one year extension.
Could you please finally implement this?
Username: Jipsa
Please contact me in private if additional details are needed.
Details (quoted from your previous reply, in 2024):
“Extremely sorry for your inconvenience. Looks like it happened do to your manual renewal last year. However, I’ve refunded the last duplicated renewal fee. But couldn’t handle the one happened in the last year. However, what I can do now, is the extend your subscription for free for another year or you can get access any other add-on for free. Please let me know.”
These were the support links, but they have expired already:
https://www.wpdownloadmanager.com/upgrade/paid-double-two-years-in-a-row/#comments
Permalink: https://www.wpdownloadmanager.com/upgrade/paid-double-two-years-in-a-row/#comment-8944
Best, Jipsa
Hello Jipsa de Groot,
Hope you are well. Can you please kindly share the order id details too for the issue? Please kindly check.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Same for me. I was promised a 1 week extension since I paid $299 for all-access pass and i couldnt use anything in it originally so i could test out the new features and see if it was worth re-purchasing. They agreed to give me that week and ended it early before i could even download the plugin and test it just a day later.
I was told on December 18th i could get until December 26th to test and they closed it on December 19th with no warning so i just gave up and didnt feel like this company deserved my money.
https://i.postimg.cc/HnyBDBDp/Screenshot-2026-03-03-105524.png
There is a screenshot of the agreement your company made with me they violated. I dont need a full year i just need the WEEK i was promised to see if another $300 is deserved from me on your product. Please extend my all-access for a week so i can see if your plugin is right for my unique setup as promised.
Hello HappyHelper,
Can you please open a separate ticket for your issue please , thus we can maintain the query.
Thank you and regards
Thank you. Any news from them? It does not look like my subscription has been extended yet.
I have forwarded again the issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
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