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User Type control not working on free

Viewing 13 posts - 1 through 13 (of 13 total)
Feb 17, 2023 at 5:10 pm #183834

Michael Vicinelly
Participant

Hello. For some reason the images that are portected to a user type are showing up as ? images. Once i remove protection the image comes back. Is this a free feature to protect images based on user? Also, can you control admin visibility?

Feb 17, 2023 at 5:57 pm #183836

Michael Vicinelly
Participant

Thanks. https://www.wpdownloadmanager.com/support/topic/user-type-control-not-working-on-free/https://94m.2c9.myftpupload.com/We have a site with free DM and I am trying to protect the content for certain users.
Screenshot 2023-02-17 at 12.45.22 PM.png
The image is coming up like this and not showing for user “Member Account”See the member’s gallery with the image that has “member account” accesshttps://94m.2c9.myftpupload.com/gallery-3/

Feb 18, 2023 at 5:55 am #183843

Humayon
Spectator

Hello,

It is hard to determine the issue without looking at your website as your attached screenshot is not visible.
​
​I request you to please share your website credentials in a private reply so I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related page URL to check the issue

I am looking forward to hearing from you.

Regards

Feb 19, 2023 at 2:20 pm #183883

Michael Vicinelly
Participant
This reply has been marked as private.
Feb 20, 2023 at 10:15 am #183900

Shahjada
Keymaster

Hi,
Found the issue, we shall adjust it with the next update.

Feb 20, 2023 at 10:19 am #183901

Michael Vicinelly
Participant
This reply has been marked as private.
Feb 20, 2023 at 11:55 am #183910

Shahjada
Keymaster

Hopefully within this week.

Feb 28, 2023 at 2:43 pm #184278

Michael Vicinelly
Participant

How are we looking here. Need an update ASAP.

Mar 8, 2023 at 7:35 pm #184603

Michael Vicinelly
Participant

What is the resolve here. 2/20 was the last update and now silence. Can you please update my plugin so we can launch??

Mar 10, 2023 at 9:30 am #184644

Shahjada
Keymaster

Hi,
Thanks for your patience, update is available now.

Apr 14, 2023 at 8:45 am #185932

Michael Vicinelly
Participant

Hello. https://upperbrandon.com/gallery-3/ We are still seeing this plugin not function properly. The images are now hidden to all. The user type does not matter. Please find a fix ASAP. Client is not happy for something so simple.

https://www.dropbox.com/s/6smu02c6va67u13/Screenshot%202023-04-14%20at%204.44.16%20AM.png?dl=0

Apr 16, 2023 at 10:32 am #185976

Shahjada
Keymaster

That is actually not a plugin issue, you need to disable image cache/cdn to make it work properly.

Your media library images are serving from here 94m2c9.p3cdn1.secureserver.net instead of upperbrandon.com

Apr 17, 2023 at 10:16 am #186001

Michael Vicinelly
Participant

We disabled the CDN and reuploaded all the private images. We also used your protection and the images are still showing public. Need this fixed.

Images below are supposed to be hidded.

https://upperbrandon.com/wp-content/uploads/2023/04/IMG_2166.jpg
https://upperbrandon.com/wp-content/uploads/2023/04/IMG_1993.jpg

Viewing 13 posts - 1 through 13 (of 13 total)

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