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Upload 3D file in .Z3 does not work

Viewing 14 posts - 1 through 14 (of 14 total)
Jan 10, 2023 at 6:14 pm #182079

kevin gauthier
Participant

I uploaded files on my server in .Z3 (3D) and I find them well when I search for them to associate them to a file unfortunately when I publish the file the file disappears and on the front it indicates me “no file” it is possible to add in download other extension than PDF, jpeg? I would like to be able to upload files of these types: Z3, dwg, mtl, obj, stp ?

However I have authorized the Z3 file type in the admin and I have this message: No file attached with this package!

When I upload a file I get this message: Invalid file type!

Maybe by switching to the PRO version?

Jan 11, 2023 at 7:39 am #182091

Tanvir
Spectator

Hello Kevin,

Thanks for contacting us.
You can set the allowed file types for Downloads > Settings > Basic
image

However, if the issue still persists, please share the related url of your website as well as admin access of your website in a private reply to check and inspect the issue further.

Regards
Tanvir

Jan 11, 2023 at 7:57 am #182093

kevin gauthier
Participant

Thank you,

This is what I did unfortunately it doesn’t change anything it tells me invalid file type.

Fire-Shot-Capture-393-Re-glages-Download-Manager-Dasras-Word-Press-www-dasras-fr

Fire-Shot-Capture-394-Modifier-le-fichier-test-fichier-3-D-Dasras-Word-Press-www-dasras-fr

Jan 11, 2023 at 8:09 am #182098

Tanvir
Spectator

Please dont use spaces. If you remove spaces after comma(like my screenshot), I hope it will work properly.

Jan 11, 2023 at 8:18 am #182099

kevin gauthier
Participant

It’s same :/

Jan 11, 2023 at 8:27 am #182100

Tanvir
Spectator

ok please provide temporary admin access of your website in a private reply to check and fix the issue quickly.

Jan 11, 2023 at 8:46 am #182102

kevin gauthier
Participant
This reply has been marked as private.
Jan 11, 2023 at 8:49 am #182103

Tanvir
Spectator

You missed website url. please provide that.

Jan 11, 2023 at 8:49 am #182104

kevin gauthier
Participant
This reply has been marked as private.
Jan 11, 2023 at 8:59 am #182106

Tanvir
Spectator

I am unable to login. It says password or username incorrect.

Jan 11, 2023 at 9:00 am #182107

kevin gauthier
Participant

Oh it’s ok now

Jan 11, 2023 at 9:43 am #182108

Tanvir
Spectator

I am still unable to login. Please check the username and password if it is correct

Jan 11, 2023 at 9:55 am #182113

kevin gauthier
Participant

Ok now it’s ok, sorry for the mystake

Jan 11, 2023 at 6:05 pm #182127

Tanvir
Spectator

Hello,

I think Cache is causing the issue in your website. That is the reason updates are not being applied ASAP. Please clear caches first then deactivate the cache if you are using any cache plugin. If you are not using any cache plugin, there could be enabled server cache that is causing the issue.
However, I tested the z3 upload is wokring properly in your site. Check here

Regards
Tanvir

Viewing 14 posts - 1 through 14 (of 14 total)

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