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Upgrade plugin

Viewing 8 posts - 1 through 8 (of 8 total)
Sep 13, 2022 at 9:51 am #177901

Moreno Zago
Participant

We took charge of a project that uses the Download Manager plugin:
Plugin Name: Download Manager
Plugin URI: http://www.wpdownloadmanager.com/
Author: Shaon
Version: 3.3.6

We need to update the plugin (free or pro we don’t know) to a new version, in order to keep pre-existing downloads and statistics, and working on php 8.

We can’t update it because wordpress tells us it’s already the latest version: 3.2.56 is the downloadable version, 3.3.6 is the old version what we have !!!

If we try to install the free version (3.2.56) by downloading it from your site, any pre-existing downloads is not displayed in admin page.
The structure of the plugin is totally different from what we have…

How can we do?

Sep 14, 2022 at 8:02 am #177935

Nayeem Riddhi
Moderator

Hello Moreno Zago,

Hope you are well. And sorry for the inconvenience. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Sep 15, 2022 at 10:12 am #178003

Moreno Zago
Participant
This reply has been marked as private.
Sep 15, 2022 at 12:56 pm #178010

Nayeem Riddhi
Moderator

Hello Moreno Zago,

I think you have bought the PRO version. And It is a very old version. So the update problem is creating. So, now, you can update your version to the PRO or you can keep it in the free version. please let me know, how can I help you more.

Thank you and regards

Sep 15, 2022 at 1:48 pm #178017

Moreno Zago
Participant

Thank you Nayeem.
Ok, i guess we will need the PRO version to maintain the required functionality on this site.
Before proceeding with the order of a license, we need to know:
– With PRO (Single domains) can we use it in test environments? We have: localhost, dev, preprod, production.
– Are we sure that by installing the PRO the pre-existing downloads will remain? If not, do you provide support for any database alignments?

Please let me know
Thanks

Sep 15, 2022 at 4:43 pm #178026

Nayeem Riddhi
Moderator

Hello Moreno Zago,

For multi-domains, we have also other licenses, that you can purchase. And for database alignments, you may have to ask custom service request. I hope you have understood.

Thank you and regards

Sep 16, 2022 at 8:12 am #178033

Moreno Zago
Participant

How can we ask a custom service request?
Can we also request it for the free version?

Sep 17, 2022 at 7:59 am #178067

Nayeem Riddhi
Moderator

Hello Moreno Zago,

For a custom service request, you may check this link, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade

Thank you and regards

  • This reply was modified 2 years, 8 months ago by Nayeem Riddhi.
Viewing 8 posts - 1 through 8 (of 8 total)

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