Updated plugin now all downloads GONE!

in Download Manager Free

Viewing 11 posts - 1 through 11 (of 11 total)
Apr 27, 2016 at 6:55 pm
#44511
Member
regman
OP

Please help. I just updated the plugin and now ALL my downloads are GONE. I am running WP 4.5.1

Apr 27, 2016 at 6:57 pm
#44512
Member
regman
OP

Attached is a screen shot from my server. Files are definitely there, just not showing in the plugin.

Apr 28, 2016 at 5:03 am
#44531
Spectator
Jass

Please provide your temp login info using private reply to check the issue.
Thankyou

Apr 28, 2016 at 11:07 am
#44547
Member
regman
OP
This reply has been marked as private.
Apr 29, 2016 at 12:50 pm
#44579
Member
regman
OP

Have you had the chance to look at our site issue? We still cannot access any of our downloads. Please let me know.

May 2, 2016 at 3:00 pm
#44641
Member
regman
OP

Any update on our issue? We are a public government website and need to be able to have our forms download again. Please let me know the status. Can you help fix what the latest update to the plugin broke??

May 3, 2016 at 2:20 pm
#44699
Moderator
Shahriar
Staff

please send your admin url too.

May 3, 2016 at 2:28 pm
#44702
Member
regman
OP
This reply has been marked as private.
May 3, 2016 at 2:29 pm
#44703
Member
regman
OP

Can’t believe I never gave you the URL. My apologies.

I started to manually add the categories back in as when I updated the plugin, all categories also were deleted. Actual files are still on the server though.

May 3, 2016 at 5:10 pm
#44705
Member
regman
OP

So I was able to get my downloads back by reverting to an earlier version of the plugin, which I am fine with. But now I have an issue with how the icons are displaying.

http://carneyspointnj.gov/about-our-township/township-meetings/township-committee/

Any insight?

May 4, 2016 at 6:21 am
#44711
Moderator
Shahriar
Staff

Please check package icon settings. Select the icon again and update the package. That might solve the issue. Let me know if still having issue.

Viewing 11 posts - 1 through 11 (of 11 total)

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