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Unable to Upload Files – Upload Process Stuck

Viewing 6 posts - 1 through 6 (of 6 total)
May 14, 2025 at 9:39 am #206477

Cinzia Tarantola
Participant

Hi everyone,
I’m currently unable to upload files—both the Asset Manager and the “Upload New File” page get stuck during the upload process. I’ve already installed the latest version of the plugin.

In the browser console, I see the following error (see below).
Could someone help me figure out what’s going wrong?

Thanks in advance!

admin-ajax.php 500 (Internal Server Error) moxie.min.js?ver=1.3.5.1:1

May 14, 2025 at 9:43 am #206479

Tahasin
Moderator

Hello, @Cinzia

I hope you’re doing well, and thank you for reaching out.

Could you please let me know which version of Download Manager you’re currently using?
Kindly check and let me know.

Regards

May 14, 2025 at 10:19 am #206483

Cinzia Tarantola
Participant

Version 3.3.17

May 14, 2025 at 10:24 am #206484

Tahasin
Moderator

kindly use this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file.

Let me know if this solved the issue or not.

Regards

May 14, 2025 at 10:32 am #206485

Cinzia Tarantola
Participant

unfortunately no, the upload is still blocked
the erroe in console on the file page is always:
moxie.min.js?ver=1.3.5.1:1 admin-ajax.php 500 (Internal Server Error)

May 14, 2025 at 10:36 am #206488

Tahasin
Moderator

Kindly share the wp-login credentials in a private reply to check the issue.

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