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Unable to Upload Files – Upload Process Stuck

Viewing 23 posts - 1 through 23 (of 23 total)
May 14, 2025 at 9:39 am #206477

Cinzia Tarantola
Participant

Hi everyone,
I’m currently unable to upload files—both the Asset Manager and the “Upload New File” page get stuck during the upload process. I’ve already installed the latest version of the plugin.

In the browser console, I see the following error (see below).
Could someone help me figure out what’s going wrong?

Thanks in advance!

admin-ajax.php 500 (Internal Server Error) moxie.min.js?ver=1.3.5.1:1

May 14, 2025 at 9:43 am #206479

Tahasin
Moderator

Hello, @Cinzia

I hope you’re doing well, and thank you for reaching out.

Could you please let me know which version of Download Manager you’re currently using?
Kindly check and let me know.

Regards

May 14, 2025 at 10:19 am #206483

Cinzia Tarantola
Participant

Version 3.3.17

May 14, 2025 at 10:24 am #206484

Tahasin
Moderator

kindly use this hook add_filter("wpdm_is_valid_mime_type", '__return_true'); in your theme’s function.php file.

Let me know if this solved the issue or not.

Regards

May 14, 2025 at 10:32 am #206485

Cinzia Tarantola
Participant

unfortunately no, the upload is still blocked
the erroe in console on the file page is always:
moxie.min.js?ver=1.3.5.1:1 admin-ajax.php 500 (Internal Server Error)

May 14, 2025 at 10:36 am #206488

Tahasin
Moderator

Kindly share the wp-login credentials in a private reply to check the issue.

May 14, 2025 at 2:22 pm #206500

Cinzia Tarantola
Participant
This reply has been marked as private.
May 14, 2025 at 2:32 pm #206501

Tahasin
Moderator

A temporary login link will work just fine—I just need to check it from your dashboard.

May 15, 2025 at 8:41 am #206514

Cinzia Tarantola
Participant
This reply has been marked as private.
May 15, 2025 at 8:45 am #206515

Tahasin
Moderator

Unfortunately, no. We only provide support via support forum.

May 16, 2025 at 7:09 am #206545

Cinzia Tarantola
Participant
This reply has been marked as private.
May 16, 2025 at 12:42 pm #206550

Tahasin
Moderator
This reply has been marked as private.
May 16, 2025 at 2:12 pm #206552

Cinzia Tarantola
Participant
This reply has been marked as private.
May 16, 2025 at 2:40 pm #206554

Cinzia Tarantola
Participant
This reply has been marked as private.
May 16, 2025 at 3:03 pm #206556

Tahasin
Moderator

Okay, allow us a moment. We are checking what went wrong on your end.

May 21, 2025 at 9:08 am #206640

Tahasin
Moderator
This reply has been marked as private.
May 21, 2025 at 9:15 am #206641

Cinzia Tarantola
Participant
This reply has been marked as private.
May 21, 2025 at 9:18 am #206642

Tahasin
Moderator
This reply has been marked as private.
May 21, 2025 at 11:04 am #206646

Tahasin
Moderator

Kindly enable fileinfo php extension to solve the issue permanently .
For now we have added code to bypass it and it’s working fine now.

Regards

May 21, 2025 at 12:20 pm #206651

Cinzia Tarantola
Participant
This reply has been marked as private.
May 21, 2025 at 12:56 pm #206653

Tahasin
Moderator

You don’t have to remove it. It will be replaced in the next update.

May 21, 2025 at 12:58 pm #206654

Cinzia Tarantola
Participant
This reply has been marked as private.
May 21, 2025 at 1:20 pm #206655

Tahasin
Moderator

Welcome !!

If my support made your day a little easier, I’d truly appreciate a moment of your time to leave a 5-star review [here]—your feedback means a lot to us and helps us keep doing what we love!

Thank you!!😊

Viewing 23 posts - 1 through 23 (of 23 total)

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