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Unable to purchase addon – WPDM site payment gateway error

Viewing 7 posts - 1 through 7 (of 7 total)
May 27, 2022 at 10:24 am #172576

Rebecca Tyszka
Participant

We are unable to pay for an addon using your 2checkout payment gateway – we have tried various card numbers (Visa and Mastercard) but it tells us the card numbers are not supported. We cannot pay via Stripe as we need to add company billing details to the purchase, which we cannot do via your Stripe payment gateway.

May 27, 2022 at 12:46 pm #172582

Humayon
Spectator

Hi @rebeccadragonstack,

Welcome to the support forum.

Can you please let us know what kind of error it is showing while you have tried to pay?

If possible, please provide us with some additional screenshots so that we can check and give you a better solution.

We are looking forward to hearing back from you.

Regards

May 30, 2022 at 7:45 am #172632

Rebecca Tyszka
Participant

I am unable to attach screenshots to this post, but the error is below the card number field and says ‘This type of card is incompatible’ when inputting the number, and the Visa symbol shows inside the card number field.

May 31, 2022 at 8:55 am #172661

Rebecca Tyszka
Participant

Also may I add, we tried paying with Paypal but upon submitting the payment form, it shows a loading symbol then throws us back with no error message.

Jun 2, 2022 at 5:18 am #172757

Humayon
Spectator

Hello,

Thank you for writing back to us.

If you have tried to complement the payment by using 2co and failed, then it appears that it’s a 2co issue as of now 2co have various payment limitation.

In this case, can you please try to pay with stripe ( credit card )?

Let us know how it goes.

Regards

Jun 2, 2022 at 8:26 am #172764

Rebecca Tyszka
Participant

Hi again, I am trying to pay with Stripe but cannot see where I can fill in billing details – just card information, name and an email address. We need to be able to produce a bill for VAT purposes.

Jun 2, 2022 at 9:03 am #172766

Humayon
Spectator

Hello there,

Thank you for writing back to us.

You can add these details later from the dashboard.

The invoice will include those details.

Let us know if you have any further queries.

Regards

Viewing 7 posts - 1 through 7 (of 7 total)

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