There was a critical error on your website.

in Download Manager Free

Viewing 14 posts - 1 through 14 (of 14 total)
Jul 9, 2021 at 9:30 am
#156921
Member
Rasko Peric
OP

Since yesterday, before trying to log in to our protected download area, the message: There was a critical error on your website. We have not changed anything in the plugin and need your help, as our customers currently do not have access to IMPORTANT documents. Thank you…

Jul 10, 2021 at 8:28 am
#156995
Spectator
Tanvir

Hello ,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Jul 12, 2021 at 7:53 am
#157105
Member
Rasko Peric
OP
This reply has been marked as private.
Jul 12, 2021 at 8:51 am
#157110
Spectator
Tanvir

Hello,

You can find other addons of WPDM in plugins page with the first title “WPDM”

However, you missed to provide your website address. please add it to login.

Thanks

Jul 12, 2021 at 8:59 am
#157112
Member
Rasko Peric
OP
This reply has been marked as private.
Jul 12, 2021 at 11:54 am
#157128
Spectator
Tanvir

Hello @Rasko,

I have just checked that you are using a outdated version of wpdm. Please update your wpdm version to the latest 6.0.3 from here
It should fix the issues.
Then let me know if the issues persist.

Thanks

Jul 14, 2021 at 9:19 am
#157380
Member
Rasko Peric
OP

I have updated the plugin, but the problem still exists! Best wishes, Rasko

Jul 14, 2021 at 12:42 pm
#157416
Spectator
Tanvir

Hello,
Sorry to hear that.
could you please show related url to check the issue? However, you can record me reproducing your issue using a tool like this?
Thanks

Jul 14, 2021 at 1:22 pm
#157425
Member
Rasko Peric
OP
This reply has been marked as private.
Jul 14, 2021 at 1:34 pm
#157429
Member
Rasko Peric
OP
This reply has been marked as private.
Jul 15, 2021 at 3:29 pm
#157587
Member
Rasko Peric
OP
This reply has been marked as private.
Jul 16, 2021 at 5:27 am
#157638
Participant
katerina pap

Hello, same problem here, did you find any solution? the plugin is update to the latest version all seems working well but when you press download button appears a white screen with a message of a critical error

Jul 17, 2021 at 6:36 am
#157715
Participant
katerina pap
This reply has been marked as private.
Aug 5, 2021 at 9:58 am
#159169
Spectator
Tanvir

Hello @debonair86,

Sorry to hear about the issue.
Please create a new topic and also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Viewing 14 posts - 1 through 14 (of 14 total)

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