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settings issue

Viewing 14 posts - 1 through 14 (of 14 total)
Oct 4, 2021 at 7:52 am #162667

Mike Depledge
Participant

We’ve got a 5 user download subscription for the plug in but we’re unable to modify the appearance of the settings. It says in the back end that its saved and updated but it isn’t displaying correctly on the plug in. Kind regards, Chloe

Oct 4, 2021 at 9:31 am #162680

Humayon
Spectator

Hi @cybergogoappsgmail-com,
Hope you are well. And sorry for the inconvenience.
First of all, make sure that you are using the latest version of the WPDM and its related add-on.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Oct 4, 2021 at 12:31 pm #162698

Mike Depledge
Participant
This reply has been marked as private.
Oct 4, 2021 at 1:26 pm #162701

Humayon
Spectator

Hello @cybergogoappsgmail-com,
Please follow this screencast I just made for you.
Hopefully, now you are clear about it.
Let me know if you need further assistance regarding this matter.
Thank You

Oct 4, 2021 at 1:49 pm #162702

Mike Depledge
Participant
This reply has been marked as private.
Oct 4, 2021 at 1:54 pm #162703

Humayon
Spectator

Hi @cybergogoappsgmail-com,
Yes, please follow the video.
I haven’t changed anything on your site yet.
Regards

Oct 5, 2021 at 3:22 pm #162820

Mike Depledge
Participant
This reply has been marked as private.
Oct 5, 2021 at 3:44 pm #162823

Humayon
Spectator

Hello,
Can you please specify a bit that which sections colour do you want to change?
It will be very cooperative if you provide us with some screenshots.
But, I think you have to change colour by using CSS codes as there is no dashboard option right now.
Thanks.

Oct 6, 2021 at 7:36 am #162856

Mike Depledge
Participant
This reply has been marked as private.
Oct 6, 2021 at 8:10 am #162858

Humayon
Spectator

Hello,
Please check now I have adjusted the colours from blue to pink by adding CSS in Dashboard>Appearance>Customize>Additional CSS.
The option to change the colours in the settings will affect floated Chatbox only. Hope you understand.
However, You can capture screenshots by using this app and send the URL here.
Regards

Oct 6, 2021 at 8:54 am #162862

Mike Depledge
Participant

Thank you Humayon, that works

Oct 6, 2021 at 9:35 am #162866

Humayon
Spectator

Hi,
You are welcome.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
best Regards

Oct 7, 2021 at 10:41 am #162958

Mike Depledge
Participant

Good Morning Humayon,

We have used your plugin again on another of our sites in exactly the same way (not in a chat box) and we need to change the colours again, but we are struggling to change the colours with CSS, can you tell me if its possible for us to do outrselves?
Kind Regards
Mike

Oct 7, 2021 at 11:29 am #162963

Humayon
Spectator

Good Morning,
Plese add the below CSS in Dashboard>Appearance>Customize>Additional CSS

#wpdmpm-chat-panel .card .card-header,#wpdmpm-send-chat .btn.btn-primary {
    background: #e08bfc !important;
}

Hope it will work.
Thanks.

Viewing 14 posts - 1 through 14 (of 14 total)

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