Hi @mary231090
Greetings for the day!
We’ll need to take a closer look to see why this might be happening as it’s not occurring in our test environment. But, this might take a little longer. Therefore, I’d request you to check whether there are any plugins installed that might be causing this?
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.
This is a general debugging process that all WordPress support teams perform to find 90% of the problems.
Please let me know how that goes. I will be happy to help with any further assistance you might need.
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