Renewal Paid for but not Updated on Order

This topic has 5 replies, 2 voices, and was last updated 2 years, 8 months ago by Nayeem Riddhi.

Viewing 6 posts - 1 through 6 (of 6 total)

Oct 14, 2022 at 1:20 pm #179294

Participant

I have 2 subscriptions that both renewed last week, yet in my account and on my website it says it has expired.

Please can someone sync the renewals?

My username is digitalcollectiveagency

Oct 14, 2022 at 2:01 pm #179295

Moderator

Hello Daniel Martin,

Hope you are well. And sorry for the inconvenience. Does the renewal issue relate to this account? please let me know.

Thank you and regards

Oct 14, 2022 at 2:02 pm #179297

Participant

Yes. I have been renewing for 2 years and payment definitely went out last week.

Oct 14, 2022 at 2:08 pm #179298

Moderator

Please check now, your orders are active now.

Thank you and regards

Oct 14, 2022 at 2:10 pm #179299

Participant

All sorted. Thank you.

Oct 14, 2022 at 2:18 pm #179301

Moderator

You are welcome.

Thank you and regards

Viewing 6 posts - 1 through 6 (of 6 total)

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