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Purchase went through but I didn’t get pay

Viewing 15 posts - 1 through 15 (of 15 total)
Jun 20, 2022 at 7:16 pm #173731

Sunny
Participant

One of my customers made a purchase yesterday and paid with PayPal, and downloaded the item. But I never did get any notification that I got paid. I was made aware of the purchase because the customer contacted me about issues he had (that needed fixing) after he downloaded the items. That never happen before with the prior purchases, not sure why it happens now.

  • This topic was modified 2 years, 10 months ago by Sunny.
Jun 21, 2022 at 7:38 am #174038

Nayeem Riddhi
Moderator

Hello Sunny,

Hope you are well. And sorry for the inconvenience. Can you please share the related URLs? if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thank you and regards

Jun 21, 2022 at 1:11 pm #174259

Sunny
Participant
This reply has been marked as private.
Jun 22, 2022 at 4:54 pm #174312

Nayeem Riddhi
Moderator

Hello Sunny,

I have checked your mailing system. It is working properly from your site. One thing, I have noticed is that your pages are not redirecting properly like the purchases page because of your site permalink settings. please check and let me know

Thank you and regards

Jun 22, 2022 at 9:50 pm #174326

Sunny
Participant

How does permalink settings supposed to be set? Custom Structure? Post name? I currently have it set as default Plain at the moment.

  • This reply was modified 2 years, 10 months ago by Sunny.
Jun 23, 2022 at 5:49 am #174335

Nayeem Riddhi
Moderator

Hello Sunny,

You can change your permalink settings from Wp-admin > Settings > Permalinks. And its post name is preferable. please check

Thank you and regards

  • This reply was modified 2 years, 10 months ago by Nayeem Riddhi.
Jun 23, 2022 at 1:32 pm #174358

Sunny
Participant

OK, I have changed the setting to “Post Name“. Is there anything else I am supposed to do, or that is it?

Jun 23, 2022 at 2:08 pm #174360

Nayeem Riddhi
Moderator

Hello Sunny,

please check now, if everything is working fine or not. please let me know then.

Thank you and regards

Jun 23, 2022 at 3:10 pm #174361

Sunny
Participant

I am not sure how to test it, other than going through and making the real purchase. There is no sandbox option to test it for me.

Jun 24, 2022 at 1:46 pm #174395

Nayeem Riddhi
Moderator

Hello Sunny,

There is also available a Test Pay in the Payment Methods section, you can also check through it. please check.

Thank you and regards

Jun 24, 2022 at 1:54 pm #174396

Sunny
Participant

How do I do that, I don’t see the option?

Jun 26, 2022 at 1:26 pm #174444

Nayeem Riddhi
Moderator

Hello Sunny,

Please check my attached image,

test-pay

I hope you should find the option. please let me know then.

Thank you and regards

Jun 26, 2022 at 2:58 pm #174447

Sunny
Participant

Looks like TestPay works fine. I just tested it.

Jul 16, 2022 at 11:41 am #175177

Nayeem Riddhi
Moderator

Please let me know, if it is working or not. And if you have any further query.

Thank you and regards

Jul 16, 2022 at 2:39 pm #175187

Sunny
Participant

As stated in my last comment, TestPay works fine. I still have not got any other customer who made a purchase yet. So, I do not know if the real payment will work correctly or not.

Viewing 15 posts - 1 through 15 (of 15 total)

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