Plugin losing the functionality to upload files via URL after an update

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Viewing 8 posts - 26 through 33 (of 33 total)
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Oct 18, 2024 at 9:22 am
#200518
Moderator
Tahasin
Staff

I have checked the issue and will give you an update on it on Sunday.

Oct 22, 2024 at 6:14 am
#200587
Moderator
Tahasin
Staff

Hello, Lorena

I hope you are doing well. The problem you’re facing is quite unusual and hasn’t been encountered before, which requires an in-depth investigation. Currently, we are unable to edit the plugin code due to restrictions on your server.

We will need your FTP information for further investigation.

Regards

Oct 23, 2024 at 11:27 am
#200632
Participant
Lorena Pesaresi
OP
This reply has been marked as private.
Oct 23, 2024 at 11:48 am
#200633
Moderator
Tahasin
Staff
This reply has been marked as private.
Oct 23, 2024 at 4:16 pm
#200643
Participant
Lorena Pesaresi
OP
This reply has been marked as private.
Oct 24, 2024 at 8:37 am
#200671
Moderator
Tahasin
Staff

Without FTP access, it’s challenging for us to identify the issue on your side, especially since the URL works perfectly in our testing environment. We need to make some code adjustments and monitor the live changes to pinpoint the problem effectively.

I appreciate your understanding of our situation.

Nov 5, 2024 at 12:00 pm
#201122
Participant
Lorena Pesaresi
OP

Hello, Tahasin

Thank you very much for your time, we will continue investigating on our part, of something arises we will contact you again. Regards

Nov 5, 2024 at 1:31 pm
#201129
Moderator
Tahasin
Staff

Welcome, if you have any further queries feel free to ask.

Best Regards

Viewing 8 posts - 26 through 33 (of 33 total)
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