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Please confirm that Auto-renew is inactive on my account

Viewing 3 posts - 1 through 3 (of 3 total)
Oct 3, 2022 at 8:40 pm #178744

peterivas
Member

Earlier this year I was automatically charged $145. Can you please confirm that my account is not set for autmatic renewal? I do not want to purchase your product anymore.

Thank you

Oct 4, 2022 at 4:06 am #178748

Humayon
Spectator

Hello,

Thank you for writing to us.

Please send an order note from the order details page to disable auto-renewal.

If you choose to cancel your subscription you will no longer receive future updates for the products linked to that order when your order expires.

Have a good day.

Oct 19, 2022 at 2:54 pm #179466

peterivas
Member

Thank you. Yes, I have already sent an order note from the order details page. I am asking you to look at my account from your side to confirm that my order note has been honored.

Furthermore, I would like to know how I can have my credit card details completely removed from your system. Currently, the card on file for my account belongs to the president of my company and I am not authorized to use that card.

Thank you in advance.

Viewing 3 posts - 1 through 3 (of 3 total)

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