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Please check my contract status ASAP!

Viewing 5 posts - 1 through 5 (of 5 total)
May 7, 2025 at 1:40 am #206200

PU
Participant

Hello.

For two contracts for Download Manager Pro, the payments were completed on July 3, 2024 and July 11, 2024.
However, the Contract Management screen shows that the two contracts were terminated in July 2024.
I am also unable to log into the pro-support forum.

I would like to have the payment records and status checked.

Thank you in advance.

May 7, 2025 at 4:37 am #206202

Tahasin
Moderator

Hello,

Thanks for reaching out. Kindly share the order id to check the issue.

Regards

May 7, 2025 at 4:45 am #206204

PU
Participant
This reply has been marked as private.
May 7, 2025 at 4:55 am #206205

Tahasin
Moderator

Thank you for sharing the order IDs. We’re currently looking into the issue and will provide you with an update shortly.

We appreciate your patience.

Regards

May 7, 2025 at 10:09 am #206225

Tahasin
Moderator

We have fixed the issue, you may access the pro support now.

Viewing 5 posts - 1 through 5 (of 5 total)

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