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Only Logged In Users can download PDFs

Viewing 9 posts - 1 through 9 (of 9 total)
Jan 28, 2020 at 7:24 pm #119145

Amy Chaplin
Participant

Hi,
I’ve received complaints regarding not being able to download these PDFS: https://newhavenjewishfoundation.org/welcome/annual-reports/

Complaints are either the Download doesn’t complete, there is an error that says failed-network error, or the PDF downloads but opening yields error failed to load PDF document.

Allow Access for all three files is set to All Visitors.

I’ve tried disabling Resumable Downloads and Output Buffering.

I’ve checked with the host to make sure there’s no download limit.

Can you please provide some guidance on why this is happening?
Thank you.

Jan 29, 2020 at 4:56 pm #119174

Amy Chaplin
Participant

Please view this revised link for this problem (as I needed to change the original posted page for now): https://newhavenjewishfoundation.org/welcome/financials/

Thank you.

Jan 30, 2020 at 4:48 pm #119227

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Jan 30, 2020 at 9:12 pm #119272

Amy Chaplin
Participant
This reply has been marked as private.
Feb 2, 2020 at 12:59 pm #119453

Nayeem Riddhi
Moderator

Hello,

Credentials are not working. Please check and let me know.

Thanks.

Feb 2, 2020 at 1:31 pm #119454

Amy Chaplin
Participant
This reply has been marked as private.
Feb 2, 2020 at 2:44 pm #119457

Nayeem Riddhi
Moderator
This reply has been marked as private.
Feb 3, 2020 at 1:12 pm #119501

Amy Chaplin
Participant

Hi, on the sample page the PDFs are not downloading if I’m not logged in. When I’m logged in the PDFs are downloaded.

Feb 5, 2020 at 8:33 am #119615

Nayeem Riddhi
Moderator

Hi,

I have checked your problem with this page https://newhavenjewishfoundation.org/test-page/, there is a possibility that the firewall is causing the issue. You can find a solution here. BTW I can download a small file, you can also check PHP max execution time and memory limit in php.ini.

Thanks.

Viewing 9 posts - 1 through 9 (of 9 total)

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