Made Payment For The Update Package And Not Received or Accessed The Update

I have purchased the update package and did not have it applied to my account yet. I have also sent two email messages to support and no one is responding and it is not yet applied to my account. It should not be taking this long to apply this to one’s account especially when we know this is for a particular number of days. Please have this fixed so i can access support and my package.
Thank you.