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License key no longer works although the invoice has been paid.

Viewing 10 posts - 1 through 10 (of 10 total)
May 28, 2025 at 1:27 pm #206792

Michelle Ramseier
Member

hi there. Our license key does not work anymore although the invoice has been paid. Can you please help us? Auto renew also not working. Thanks!

May 28, 2025 at 2:02 pm #206793

Nayeem Riddhi
Moderator

Hello Michelle Ramseier,

Hope you are well. And sorry for the inconveneince. Has the order been expired now? Please kindly check and let me know.

Thank you and kind regards

May 28, 2025 at 2:04 pm #206794

Michelle Ramseier
Member

Hi there. Yes, exactly. The order has been expired. Thanks for your help!

May 28, 2025 at 2:11 pm #206796

Nayeem Riddhi
Moderator

There maybe an option for renewal , please kindly check.

Thank you

May 28, 2025 at 2:22 pm #206798

Michelle Ramseier
Member

Problem is: as soon as I click on the “renew” button at the order details page, I get kicked out of the account to a page where I should pay again. What I will not do, as I already paid for the license… also: in our wordpress plugin section is no possibility to renew/update the plugin.

May 28, 2025 at 2:23 pm #206799

Michelle Ramseier
Member

Problem 2: if I use my licenxe key in wordpress it says: invalid.

May 28, 2025 at 2:32 pm #206800

Michelle Ramseier
Member

Thanks a lot for your support!

May 28, 2025 at 3:13 pm #206809

Nayeem Riddhi
Moderator

I have information from our team authority that, the issue has been Fixed. Can you please kindly check again

Thank you and kind regards

May 28, 2025 at 3:14 pm #206810

Michelle Ramseier
Member

Yes it works again. Thanks a lot for your support!

May 28, 2025 at 3:47 pm #206817

Nayeem Riddhi
Moderator

Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…

Thank you again and regards

Viewing 10 posts - 1 through 10 (of 10 total)

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