I bought plugin but I can’t access download area

This topic has 11 replies, 5 voices, and was last updated 2 years, 9 months ago by Humayon.

Viewing 12 posts - 1 through 12 (of 12 total)

Jul 1, 2022 at 12:36 pm #174638

Member

Hi there,
I bought this plugin Mar 26, 2022 but now when I login intoo my account I don’t see files for download. When I enter my order ID it says The order is already linked to an account! but nothing changes. Can you please help?

Jul 1, 2022 at 7:29 pm #174657

Keymaster

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Jul 2, 2022 at 11:11 am #174679

Member

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Jul 2, 2022 at 2:06 pm #174686

Keymaster

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Jul 5, 2022 at 6:09 pm #174805

Member

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Jul 6, 2022 at 4:18 am #174807

Moderator

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Jul 6, 2022 at 7:07 am #174814

Member

Thanks Shahriar, it worked well now.
One more thing, is there any way to cancel auto renew? Next purchace will do my client.

Jul 6, 2022 at 4:28 pm #174852

Spectator

Thank you for writing back to us.

Please send an order note from the order details page to cancel the auto-renewal.

However, if you cancel the auto-renewal and when your current validity period is over, you will be unable to get the future update which will contain future compatibility, security updates, and new features.

Regards

Jul 12, 2022 at 6:14 pm #175021

Participant

Thanks Humayon, I will do that. But let me know why can’t have updates for full year? I paid for one year period, only next billing cycle should be canceled and site owner will take from that date. Please if you can explain.

Jul 13, 2022 at 7:10 am #175038

Spectator

Hi,

Thank you for your reply.

Let me clarify, you will receive all updates for your currently active billing cycle and if you cancel the next/upcoming billing cycle then you won’t be able to receive the plugin update for that particular billing cycle.

I hope you understand.

With Regards

Aug 5, 2022 at 6:32 pm #176361

Member

Got it! Thank you so much!

Aug 6, 2022 at 5:26 am #176371

Spectator

Hello,

You are welcome.

Have a good day.

Viewing 12 posts - 1 through 12 (of 12 total)

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