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I already paid but the plugin says my Order Status is “Expired”

Viewing 6 posts - 1 through 6 (of 6 total)
Mar 23, 2025 at 4:52 am #204822

Lais Basak
Participant

I renewed and paid the plugin on March 12 2025.

Receipt number: 2582-4686
Invoice number: 41C87FD1-0003
Order# WPDM60482750BA6FF

But the plugin on WordPress backend has a red bar that says “Download Manager Pro support and update period was expired on March 12, 2025. Renew Order”. I cannot access the support because it says “You are not download manager pro user or your support forum access period is expired!”

Can someone help me with this?

Mar 23, 2025 at 5:23 am #204823

Nayeem Riddhi
Moderator

Hello Lais Basak,

Hope you are well. And sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Mar 23, 2025 at 6:37 am #204824

Lais Basak
Participant

This is taking too long. I saw my card was charged on March 12, I thought the plugin will continue to work but some of my users are complaining that they cannot download anything. I only realize the problem today on March 23. I have no choice but to pay AGAIN and now the plugin is fine. Please refund me one of the charge.

This is the new receipt and invoice number emailed to me:
Receipt number: 2103-0148
Invoice number: 6F66420D-0001
Order# WPDM60482750BA6FF

Mar 23, 2025 at 6:40 am #204825

Nayeem Riddhi
Moderator

I have again forwarded it to our related team authority. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Mar 25, 2025 at 9:51 am #204887

FIX Trading
Member

Hi Nayeem!
I am having the same problem. The plugin is showing “Expired”, but the invoice was paid. I cannot download the newest version.

Order ID# 58a6f8d501ee3 in Download Area
Order# 58a6f8d501ee3_renew_20180305 on Stripe receipt
Receipt #2498-1739
Invoice# 003BC0C-0016

Order ID# WPDM611F70B29BA5A

Thanks, Eva

Mar 25, 2025 at 9:56 am #204888

Nayeem Riddhi
Moderator

Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.

Thank you and kind regards

Viewing 6 posts - 1 through 6 (of 6 total)

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