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Having error with the plugin

Viewing 6 posts - 1 through 6 (of 6 total)
Dec 30, 2025 at 11:50 am #210329

Ben Kabuula
Participant

I have been experiencing the error for three days now anyone who has encountered this??

Fatal error: Uncaught Error: Call to undefined function WPDM\__\wp_generate_password() in /home2/kdmediam/domains/gospelmusic.com/public_html/wp-content/plugins/download-manager/src/__/Session.php:59 Stack trace: #0

Dec 30, 2025 at 11:56 am #210330

Nayeem Riddhi
Moderator

Hello Ben Kabuula,

Hope you are well. And sorry for the inconvenience. Can you please let me know which version of WPDM and WP you are using, and which page and what scenario the error is coming ? Please kindly check and let me know.

Thank you and regards

Dec 30, 2025 at 12:42 pm #210331

Ben Kabuula
Participant

Unfortunately I can’t login to the site due to that error is there any other way to know the plugin version?

Dec 30, 2025 at 12:43 pm #210332

Ben Kabuula
Participant
This reply has been marked as private.
Dec 30, 2025 at 12:44 pm #210333

Ben Kabuula
Participant

The version is 3.3.38

Dec 30, 2025 at 1:41 pm #210334

Nayeem Riddhi
Moderator

If you have hosting access of your site, you can rename the plugin from wp-content > plugins > download-manager folder, thus the issue may got disappear. And the version you can check from WP Admin > Plugins section . The latest version of WPDM Free version is now 3.3.40. Please kindly check and let me know.

Thank you and kind regards

Viewing 6 posts - 1 through 6 (of 6 total)

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