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Guest Checkout Enable?

Viewing 6 posts - 1 through 6 (of 6 total)
Jun 20, 2022 at 8:40 pm #173734

Sunny
Participant

Guest Checkout is supposed to be disabled, I just found out today from a customer that he was able to checkout as “Guest”. So, I went back to take a look at my setting, and I did not have that option on. I remembered that I had turned it off when I set it up. How come my customer can still select that option?

Jun 21, 2022 at 3:55 am #173740

Humayon
Spectator

Hello,

It is hard to determine the issue without looking into your website.
​
​I request you to please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Jun 21, 2022 at 1:12 pm #174261

Sunny
Participant
This reply has been marked as private.
Jun 22, 2022 at 2:46 pm #174302

Humayon
Spectator

Hello,

Thank you for the login credentials.

I have checked your website, and it appears that guest checkout is disabled. Here’s the reference screenshot: https://prnt.sc/zm-1u2Hn-9iA

Can you please try after clearing your browser and caching plugin caching?

Regards

Jun 22, 2022 at 3:10 pm #174303

Sunny
Participant

Yes, it has been (and always was supposed to be) disabled. But for some reason, my last customer purchase went through as a guest. And it ended up not going through the payment gateway (PayPal) correctly. Check out my other post for that problems.

Purchase went through but I didn’t get pay

Luckily, the customer agreed to pay me manually via PayPal.

  • This reply was modified 2 years, 10 months ago by Sunny.
Jun 23, 2022 at 5:06 am #174332

Humayon
Spectator

Hello,

Thank you for your reply.

Maybe due to caching there was a glitch.

However, Our team will check your other issue and get back to you accordingly.

Regards

Viewing 6 posts - 1 through 6 (of 6 total)

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