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Files Not Appearing on Desktop but Display on Mobile

Viewing 17 posts - 1 through 17 (of 17 total)
Dec 10, 2019 at 10:04 pm #116484

jm1468
Participant

So my client’s website uses Avada theme, and was recently updated to WordPress 5.3

On the homepage of the site, a widget containing a tree directtory of files usually appears. BUT for some reason, it no longer appears on desktop but works fine if viewed from mobile.

Any idea what’s causing this to happen?

The website is moorestownfire.org for reference. I advise looking at the website on a mobile device first to see how it should appear.

EDIT: I also want to add that I do have the Extended Short-Codes Add-on activated. but the issue still persists.

  • This topic was modified 5 years, 4 months ago by jm1468.
Dec 12, 2019 at 9:00 am #116584

Nayeem Riddhi
Moderator

Can you provide your site URL please and also which widget causing the issue?

Dec 12, 2019 at 2:24 pm #116638

jm1468
Participant
This reply has been marked as private.
Dec 12, 2019 at 2:35 pm #116641

Nayeem Riddhi
Moderator

Both in desktop and mobile, it is giving “403 Forbidden”. Is there any other problem with your site?

Dec 12, 2019 at 2:39 pm #116642

jm1468
Participant

That’s weird. The tree is displaying on mobile for me.

Is there a reason why there is a 403 forbidden error?

How can we fix this?

Dec 12, 2019 at 2:50 pm #116644

Shahjada
Keymaster
This reply has been marked as private.
Dec 12, 2019 at 2:56 pm #116645

jm1468
Participant

I see. How would I go about unblocking this if possible?

Neither I nor my client can see it and they need to see it in order to be compliant with legal requirements.

Tree directory not visible

Dec 12, 2019 at 3:29 pm #116647

Shahjada
Keymaster

Please send a screenshot.

Dec 12, 2019 at 4:04 pm #116649

jm1468
Participant

Sorry if my question was too vague. Is it possible for you to give us a range of IP addresses for us to Whitelist so that it is not blocked on our end?

Thank you.

Dec 12, 2019 at 4:16 pm #116650

Shahjada
Keymaster

Don’t worry about IP, please share an screenshot of your homepage here as that we can see how it is looking from your side.

Dec 12, 2019 at 4:30 pm #116651

jm1468
Participant
This reply has been marked as private.
Dec 12, 2019 at 5:15 pm #116654

Shahjada
Keymaster

It is strange, may you please try clearing browser cache, if you are checking the page at logged in state, please send me temporary wp-admin login info in a private reply.

Dec 12, 2019 at 6:07 pm #116656

jm1468
Participant
This reply has been marked as private.
Dec 12, 2019 at 6:25 pm #116658

Shahjada
Keymaster

Still seeing properly:
img
Now, I’m not sure why you are not seeing it.

Dec 12, 2019 at 6:29 pm #116659

jm1468
Participant

Interesting. We’re thinking it may have to do with our network. When connected to our company wi-fi, it is not visible, but when connected to a public network, it becomes visible. We are currently trying to diagnose the issue to fix it. We checked our firewall but so far it is not indicating that plugin is being blocked.

Any suggestions on a solution are appreciated. Thank you.

Dec 12, 2019 at 6:56 pm #116660

jm1468
Participant

Is it possible to find out what IP is being blocked?

Dec 12, 2019 at 8:40 pm #116665

jm1468
Participant

Disregard that, turns out the proxy from our network security was interfering with the plugin.

Thank you for all your help!

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