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File Download buttons not working

Viewing 9 posts - 1 through 9 (of 9 total)
Nov 16, 2022 at 2:36 pm #180648

Helmut
Participant

There is an problem by using download button. Files like videos or PDF documents can’t be downloaded directly by using download button. By clicking download button a new page will be opend including a videoplayer (in case its a video) who plays video. Second download button under this video does not works too. Videos can’t be downloaded by using this buttons.
After some testing, I found out that when video uploaded over WP-Media-Gallery download BTN does not work. If video is uploaded by suing your plugin, download button works fine.

What I do wrong? Need pro Version?
Of course, setting option open in browser is turned off.

Nov 17, 2022 at 10:22 am #180687

Nayeem Riddhi
Moderator

Hello Helmut,

Hope you are well. Choosing from the Select From Media Library option. By default, it will do so. You can also choose the other option too. When you attach files from the media library as a URL WPDM simply redirects to that URL when a user clicks on the download button, but when you upload a file directly or attach a file from the server as a server path, WPDM handles the download process and so there it can decide whether the file will open in browser or force download. So, if your file is already in the media library, and you want them to download instead of open in the browser, please attach those files using the server file browser instead of the media library file selector. please let me know

Thank you and regards

Nov 17, 2022 at 8:28 pm #180711

Helmut
Participant
This reply has been marked as private.
Nov 17, 2022 at 9:02 pm #180713

Helmut
Participant
This reply has been marked as private.
Nov 20, 2022 at 5:08 pm #180782

Nayeem Riddhi
Moderator

Hello Helmut,

Sorry for the delay. The server file browser option is the file upload option from the server as I image attached from WPDM add new file option,

select-from-server

please check and let me know

Thank you and regards

Nov 23, 2022 at 3:34 pm #180872

Helmut
Participant

Hi again,

exactly this function (select form server) does not exist. Need the pro version?

Upload a file with Download Manager

Nov 27, 2022 at 4:55 pm #180979

Nayeem Riddhi
Moderator

Hello Helmut,

This option should be in the free version too. If you are missing the option, there may need to adjust the Access Settings for the File Browser. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?

Thank you and regards

Nov 27, 2022 at 8:51 pm #180988

Helmut
Participant
This reply has been marked as private.
Nov 28, 2022 at 1:58 pm #181004

Nayeem Riddhi
Moderator

Hello Helmut,

Please check now. I have adjusted Access Settings for the File Browser. The option is appearing now. Please let me know

thank you and regards

Viewing 9 posts - 1 through 9 (of 9 total)

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