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Endless loop when trying to download

Viewing 10 posts - 1 through 10 (of 10 total)
Feb 12, 2021 at 8:40 am #146520

Francesco Whiteisland
Participant

Hi, the plugin stopped working in the website of a customer, sending to an infinite loop where the page keep requesting the same data without allowing the download. Example link: https://so-arbeitet-deutschland.com/download/whitepaper-gesundheit-arbeitszeit-leistungsdruck.
It seems the plugin stopped working after a domain migration (the hosting stayed with the same provider).
Can you please help or point us to a solution?

Feb 14, 2021 at 5:35 pm #146640

Nayeem Riddhi
Moderator

Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Feb 15, 2021 at 11:39 am #146693

Francesco Whiteisland
Participant
This reply has been marked as private.
Feb 17, 2021 at 12:12 pm #146847

Francesco Whiteisland
Participant

Hi, do you have an update on the issue, please?

Feb 26, 2021 at 12:31 pm #147469

Francesco Whiteisland
Participant

Hi,

Can you please provide feedback?

Thanks.

Feb 26, 2021 at 1:38 pm #147482

Nayeem Riddhi
Moderator

I have checked that, it is working fine here, https://so-arbeitet-deutschland.com/download/whitepaper-gesundheit-arbeitszeit-leistungsdruck, can you please elaborate more on it

thanks

Feb 26, 2021 at 2:20 pm #147495

Francesco Whiteisland
Participant

Hi,

Thanks for your reply.

At the link you posted (https://so-arbeitet-deutschland.com/download/whitepaper-gesundheit-arbeitszeit-leistungsdruck) it does not work for us, tested on multiple devices and browsers: once you enter the data you receive a message saying that the data were collected, but no download starts and you have again the window to insert data with blank fields.

The same happens for all other downloads managed by WP Download Manager.

Please let me know.

Mar 3, 2021 at 9:40 am #147800

Nayeem Riddhi
Moderator

Can you please use this plugin too, https://wordpress.org/plugins/liveforms/, it has a more extended feature, please let me know if it helps you or solve your problem

thanks

Mar 3, 2021 at 3:25 pm #147828

Francesco Whiteisland
Participant

Hi, thanks for your reply.

What do you mean with “too”? Should I integrate the Download Manager with this, or should I replace it with this?

Can you please clarify? Thanks.

Mar 10, 2021 at 4:36 pm #148245

Nayeem Riddhi
Moderator

please try this, i hope it may help you

thanks

Viewing 10 posts - 1 through 10 (of 10 total)

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