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Email Issues (broken template, broken links, no routing options)

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Aug 18, 2022 at 12:34 am #176879

JLB Works
Participant

Hello,

I have the following issues with emails:
1) How do we control who gets the “Seller” emails? The administrator account currently gets two emails on a completed sale, the admin sale complete and the seller sale complete. How do we make sure our client gets the seller email once we publish this site?
2) The seller email text breaks out of its template. Also the URL is broken. https://www.dropbox.com/s/iss8s9ubq4be4j2/Screen%20Shot%202022-08-17%20at%206.20.55%20PM.png?dl=0

Thank you,
Corey

Aug 21, 2022 at 5:58 am #177000

Humayon
Spectator

Hi @jlbworks,

Greetings for the day.

Regarding your questions please check the below answers.

1. We are checking your query and let you know about it ASAP.

2. It’s working fine in our test environment. Here’s the reference screenshot: https://prnt.sc/Wt4TaI-Y989s
Can you please clear your site cache?
Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.

Thank you

Viewing 2 posts - 1 through 2 (of 2 total)

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