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Downloads not working on Safari

Viewing 9 posts - 1 through 9 (of 9 total)
Jul 1, 2020 at 9:47 am #131929

Keith O'Hare
Participant

After updating Free Download Manager (to 3.1.02) I cannot download files from my website.

The page just scrolls to the top of the page and the URL changes to the same URL but with an added # at the end.

Can you please help?

Jul 1, 2020 at 10:00 am #131931

Nayeem Riddhi
Moderator

HI,

You can Unmask Download Link as i image attached,

Image 2020-07-01 at 3.56.43 PM

thus, it may help you

Thanks.

Jul 1, 2020 at 10:14 am #131932

Keith O'Hare
Participant

Thanks yes, that works.
But is there any risk of bots finding and downloading the files?
or will it just skew my tracking figures, because I won’t know if actual people have been downloading it?

Jul 1, 2020 at 10:24 am #131933

Nayeem Riddhi
Moderator

Without the download page template and link template(shortcode page), it won’t be downloaded anywhere without pressing/clicking the download button

Jul 1, 2020 at 10:26 am #131934

Nayeem Riddhi
Moderator

And tracking figures also be worked as it was before.

Thanks.

Jul 1, 2020 at 12:31 pm #131943

Keith O'Hare
Participant

That’s great – thanks for your swift help!

Jul 1, 2020 at 12:45 pm #131945

Nayeem Riddhi
Moderator

You are most welcome. we are always here for giving you services. If you like our services, if you have free time, please give us a 5* here, https://wordpress.org/support/plugin/download-manager/reviews/, we will be very encouraged in our work.

Thanks.

Jul 1, 2020 at 3:32 pm #131961

Jean-Paul Ostten
Participant

I’m having the same issues with all desktop browsers. The download links worked before the latest update (3.1.02) when the link masking was turned on. I have turned off the link masking and now the downloads work. Will you fix the issue in the next update so we can go back to masking the links?

Jul 2, 2020 at 6:30 am #131996

Shahjada
Keymaster

@jpo, there is no issue with download link actually, in the last update we have changed js file front.js, removed some inline js code to front.js. So, for some users, the front.js is serving from the old cache, that’s what making download link irresponsive. Please try clearing the browser and server cache.

Viewing 9 posts - 1 through 9 (of 9 total)

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