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Downloads not working on mobile devices

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Sep 21, 2021 at 9:50 pm #162075

Christopher Conaghan
Participant

Using Dwnld Manager Free 5.3.3 on my WordPress Intranet site.

Made files available to all users within the business to download… Recently tried to check downloads on a mobile (via Chrome or Samsung browser) and only certain files download successfully. There doesn’t seem to be any correlation between which work and which don’t and file types.

All files can be downloaded successfully from the desktop (using Chrome).

Are there any known issues of this sort?

Any help would be appreciated 🙂

Sep 22, 2021 at 4:23 am #162080

Humayon
Spectator

Hi @hdchris,
Welcome to the support forum.
Make sure that you are using the latest free version of the WPDM which is right now 3.2.15.
Also, the downloads are working fine via chrome in the Samsung browser.
Have you tried after putting an asterisk like this?
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You

Sep 22, 2021 at 11:56 am #162099

Christopher Conaghan
Participant

Hi Humayon!

Thanks for the reply. I can only see this menu (without that option), which looks different from the one you shared. Maybe because my version is out of date?

Screenshot-2021-09-22-125227
Screenshot-2021-09-22-125345

Happy to provide some credentials if you could take a look, I’d be grateful!

Sep 22, 2021 at 1:43 pm #162109

Humayon
Spectator

Hello @hdchris,
Apology for the confusion as you have posted your topic in the free forum.
In my inspection, we found that you are using a very older version of WPDM Pro. The latest version is right now 6.0.8. Please update it, or you can download them from here. It’ll enable the option.
However, after the update please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You

Sep 22, 2021 at 2:41 pm #162114

Christopher Conaghan
Participant
This reply has been marked as private.
Sep 23, 2021 at 5:26 am #162133

Humayon
Spectator

Hello @hdchris,
Yes, it’s possible to roll back. But you should always take a backup before any upgrade or downgrade for safety.
However, I have tried on a Samsung mobile with the latest google chrome and it’s working fine for me.
Please check this screencast.
Thanks

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