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Downloads are timing out

Viewing 6 posts - 1 through 6 (of 6 total)
Dec 17, 2019 at 6:47 pm #116875

mandied@dunbarton.com
Participant

Hi. My website is dunbarton.com I am having issues where my customer’s are not able to download files. They are getting a variety of errors. I have no issues downloading but I believe its because I’m working on a better OS. This is one of my pages that has downloads: https://dunbarton.com/sample-page/rediframe

Thank you!

Dec 18, 2019 at 5:14 am #116890

Nayeem Riddhi
Moderator

Which type of errors they are getting, i am using windows 10, working here fine. Can you give screenshot or details about what type of errors they are getting.

Thanks.

Dec 18, 2019 at 5:36 pm #116923

mandied@dunbarton.com
Participant

How do I send you screenshots. But errors are: Failed: Network Error, Timed Out, or if it does download some are saying it says there was an error opening this document. The file is damaged….

Dec 20, 2019 at 3:08 pm #116980

mandied@dunbarton.com
Participant

Is there any options you help me with? My boss is getting frustrated with me! Help.

Jan 14, 2020 at 4:15 am #118098

EtienneDemers
Participant

I am getting the same issue.

I have a a file size 56mb. Sometime clients download it and the download just stops before its completed. No errors, client try to open the file and its “damaged”.

My website is hosted by GoDaddy.

When downloading, it doesn’t say the total file size so clients aren’t aware the file is not completely downloaded.

I am guessing the download timeout is from GoDaddy but shouldn’t Download Manager manage this better?

Jan 17, 2020 at 8:53 am #118369

Nayeem Riddhi
Moderator

Hello,


@EtienneDemers, please, open a separate ticket. we will look over your issue.

Thanks.

Viewing 6 posts - 1 through 6 (of 6 total)

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