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Download Manger not processing payments

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Feb 7, 2020 at 10:12 am #119745

James McNulty
Member

Trying to renew our subscriptions, credit card details entered and accepted, green tick on submission but order remains in “processing”. Payment can be seen on the credit card but for 0.

When checking in on active orders in user download area, the status is shown as “Order Incomplete”
Tried Google Chrome, IE 11 on different computers to no avail.

Feb 7, 2020 at 4:26 pm #119769

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

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