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Download Manager Renewed but still showing expired

Viewing 5 posts - 1 through 5 (of 5 total)
May 20, 2025 at 6:13 pm #206629

Steven Garner
Member

Hello,
Our Download Manager order has renewed (my credit card has been charged) but licence is still showing as expired. How do I resolve this?

We would also like to disable auto-renew…how can we do this?

Thanks!

Steven

May 20, 2025 at 11:35 pm #206632

Nayeem Riddhi
Moderator

Hello Steven,

Hope you are well. And sorry for the inconvenience. Can you please share the order id details thus I can forward it to our related team authority for the issue. Please kindly check and let me know.

Thank you and kind regards

May 22, 2025 at 4:33 pm #206676

Steven Garner
Member
This reply has been marked as private.
May 22, 2025 at 8:00 pm #206677

Steven Garner
Member
This reply has been marked as private.
May 23, 2025 at 4:44 am #206684

Nayeem Riddhi
Moderator

For cancelling auto-renew please send an order note from this Page by following This. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.

Thank you and kind regards

Viewing 5 posts - 1 through 5 (of 5 total)

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