- This topic has 4 replies, 2 voices, and was last updated 6 months, 3 weeks ago by
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I can share more details/invoice # privately if needed. Our credit card was charged for $45 on 7/25. We receieved an invoice and receipt by email. The download area does not reflect this purchase.
I already did this step:
After purchase, if you see any delay ( very rare case ) in receiving confirmation email Please signup or login ( https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases ). Then go to orders page ( https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases ) and enter Order ID in textbox and click Resolve, then you will have immediate access to your download.
Thanks!
Hello Les Kurz,
Hope you are well. Please kindly share the order id details , thus I can forward it to our related team authority for further checking. Please kindly check.
Thank you
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
The issue has been fixed. Please kindly check.
Thank you
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