Hello. Initially, my only 2 download links were visible in the downloads section of my website with the blue “download” button. This made it clear where my visitors should click to access my downloads. I recently downloaded 4 additional (and much smaller) files and I can see their blue “download” button. However, my first 2 downloads are no longer displaying the blue “download” button, which makes it impossible for my visitors to know where to click to access these files. Can you tell me what happened and how to fix this glitch? Thanking you in advance.
Hello Eddy Wright,
Hope you are well. Have you restricted packages with certain users or roles with Download Limit option? please let me know. please share your related URL. if possible, can you please, give your temporary wp-admin login details in a private reply for checking the issue?
Thank you and regards
Hello. Thank you for responding.
I did not place any restrictions on my download other than assigning a password that the user must enter to access all of my downloads. But, as I stated, 2 of my downloads are not displaying the “download” button, meaning that my visitors will not know where to click to access these 2 specific downloads.
I do not wish to provide my URL to my download nor allow temporary access to my dashboard because of a dishonest experience I had with another person hijacking my information on a different platform after I gave them access to my dashboard….very unfortunate situation because now I do not trust anyone being given access to my dashboard.
My questions about the 2 files that do not display the “download” button:
-Does it matter if a download is a paid item that I password-protected through Download Manager? Not selling through Woo Commerce, but want to use WordPress Download Manager where my visitors can access my downloads.
-Does the size of the download matter? I’m thinking that it should not matter because it shows that my maximum file size is “no limit”.
Thanks in advance for your response.
Hello Eddy Wright,
Without giving access. you are also able to share the related URL for checking the issue and what can cause the issue. please check and let me know
Thank you and regards
Hello. I just want to know what reasons could cause the blue download button/link to not appear after downloading a pdf document into Download Manager.
I do not have a file size limit on my website. Can you let me know if this has happened in the past and what was done to fix this type of issue?
Thank you.
Hello Eddy Wright,
Are you using the lock option/the password protected files/packages? please elaborate on it. if possible please share the related URL for checking the issue in detail. please check and let me know
Thank you again and regards
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