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Download file access denied

Viewing 4 posts - 1 through 4 (of 4 total)
Mar 3, 2020 at 8:28 am #121271

ZARIFA GONSALVES
Participant

When users press download it states access denied or error

Mar 3, 2020 at 1:21 pm #121308

Nayeem Riddhi
Moderator

Hello,

Please, give your temporary wp-admin login details in private reply for checking.

Thanks.

Jul 2, 2020 at 3:14 pm #132065

Rebecca Hamilton
Participant

Hi I have had the same problem

Jul 2, 2020 at 3:38 pm #132069

Nayeem Riddhi
Moderator

Hi,

It can be happened restricting role access from the package settings Allow Access option. and also can be due to the js cache. Please try clearing the cache. Alternatively, in the latest update 3.1.02, we have added an option to unmask the download link, that option will resolve the issue regardless of the js cache.

Viewing 4 posts - 1 through 4 (of 4 total)

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