Download Button Stops Working

Keymaster

@angle95, Download button is working fine for me, on your side, it is happening due to browser cache.

Please try clearing the browser cache. Alternatively, you can use “Unmask Download Link” option, then download links will work regardless of the browser cache.

Jul 2, 2020 at 9:10 am #132005

Participant

Thank you very much @Shahjada! You saved me! and you are right, it works now after I clear the browser caches.

So I reckon this issue happens to any device which has opened that link before? OR any device which has visited the website domain and has the old caches? because I want to send this link to all of my clients. Would they be affected if they have visited my website before?

You mentioned “Alternatively, you can use “Unmask Download Link” option, then download links will work regardless of the browser cache”. I can see this option in the Setting. However, the option also notices me that “If you unmask download link, bots will be able the find any public download link easily” ► I reckon there would be a risk?

This reply was modified 4 years, 10 months ago by sang le.

Jul 2, 2020 at 9:13 am #132008

Participant

Thanks @NayeemRiddhi! I will try to resolve this problem based on other recommendations first. If it does not work out at the end. I will definitely need your help and will send the temporary WP-login details. Hope by doing this will save you time.

This reply was modified 4 years, 10 months ago by sang le.

Jul 2, 2020 at 9:32 am #132012

Keymaster

Yes, the cache issue will only happen for the device previously opened the page, also, that should be temporary, as eventually browser cache clears automatically.

“Unmask Download Link” only will affect the public download link and when you unmask link they are easily crawlable by bots. But private downloads are always secure.

Jul 2, 2020 at 11:24 am #132039

Participant

Thanks @Shahjada! I’m sorry to be a pain and asking more questions as I’m pretty new to these things.

I think the link I attached above is not really private as it is published on the website and can be searched via Google to access that page and anyone can download the file from it, which I feel like it is similar to a public link. Please correct me if I misunderstood this.

How big is the risk if the bots can easily crawl these links? As on the website, we have many other direct download pages like this one on the website and all use WP Download Manager Plugin. So if I select “Unmask Download Link” which means all other direct download pages will be exposed to risk as well. Am I right?

Is there any other way I can fix the problem? E.g. Reinstall/reset the Plugin, Editing the code etc.?

Thank you again.

Jul 2, 2020 at 2:13 pm #132056

Keymaster

Hi,
Don’t worry, the cache should be cleared automatically by now, I think you can mask download link again. Also, we are releasing a new update today, where we are adding version number with js file, so that it auto clears cache with each plugin update

Jul 2, 2020 at 3:31 pm #132067

Participant

Thank you very much! I will wait for the update and recheck all the download links. I hope it will solve the problem permanently. Thank you again.

Jul 2, 2020 at 3:39 pm #132070

Keymaster

The update is available now.

Jul 8, 2020 at 1:49 pm #132463

Participant

The download button is also not working for me… and I’ve installed all available updates.

The recommendation to “Unmask Download Link” works insofar as the download button now connects to the file, but making all site downloads indexable isn’t a great solution for us.

Are the updates supposed to have fixed this issue?

Question – could site-based caching be impacting at all? We use WP Fastest Cache.

Thanks

Jul 8, 2020 at 3:01 pm #132467

Keymaster

Hello @cestrian77, you need to clear site cache, you also may try disabling cache plugin temporarily. However, please give me your URL to check.

Jul 8, 2020 at 3:07 pm #132468

Participant

This reply has been marked as private.

Jul 8, 2020 at 3:11 pm #132469

Keymaster

Hello @cestrian77, did you try disabling the cache plugin or from another browser? From my pc, I see js code updated and masked download link will work fine.

Jul 8, 2020 at 3:15 pm #132470

Participant

Thanks. I’ve not disabled the caching plugin completely yet.

But I have tried in a different browser and on a different PC altogether. With download links masked, the download button doesn’t work.

Jul 8, 2020 at 4:10 pm #132472

Keymaster

This reply has been marked as private.

Jul 10, 2020 at 8:21 am #132560

Participant

I’ve disabled the cache plugin and tried from another browser and PC, but the masked download still doesn’t work. I’ve had to leave the downloads as unmasked for the time being so that my site download buttons still work. The only other alternative is to display:none on the buttons, but that’s not ideal.

Is there anything else I can try/do to resolve this please?

Jul 10, 2020 at 2:58 pm #132618

Dissenart SL

Participant

Same exact problem with Versión 3.1.03. Donwload buttons don’t do anything, except when logged as admin. Resolved deleting the cache in WP Fastest Cache plugin (including minimized CSS/JS). It’s important deleting JS cached too, only deleting page cache doesn’t work.

Thanks

This reply was modified 4 years, 9 months ago by Dissenart SL.

Jul 15, 2020 at 8:24 am #132886

Participant

My issue is still outstanding. I’ve deleted the entire cache in WP Fastest Cache and this did not resolve the issue for me.

Jul 16, 2020 at 1:51 pm #132957