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Download button is missing!

Viewing 11 posts - 1 through 11 (of 11 total)
Sep 15, 2023 at 4:06 pm #189920

Joyce Lee
Participant

Download button, feature image and package settings are all missing. Only the copy which I wrote describing the download appears on page. This has also happened to all past download pages, which were working previously. Even the post title is missing! Please fix this!

Sep 16, 2023 at 8:26 am #189930

Nayeem Riddhi
Moderator

Hello Joyce Lee,

Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Sep 16, 2023 at 8:57 am #189931

Joyce Lee
Participant
This reply has been marked as private.
Sep 16, 2023 at 9:06 am #189932

Nayeem Riddhi
Moderator

please share the username and also the related URLs.

Thank you and regards

Sep 16, 2023 at 9:12 am #189933

Joyce Lee
Participant
This reply has been marked as private.
Sep 16, 2023 at 9:17 am #189934

Nayeem Riddhi
Moderator
This reply has been marked as private.
Sep 16, 2023 at 9:20 am #189935

Joyce Lee
Participant
This reply has been marked as private.
Sep 16, 2023 at 9:40 am #189936

Nayeem Riddhi
Moderator

Hello Joyce Lee,

I have checked your issue. The issue is created from your theme. After switching the theme to another, it is working properly. The download sections are coming properly. You can also adjust the download page appearance by creating single-wpdmpro.php in your past active theme. please check and let me know

Thank you again and regards

Sep 16, 2023 at 9:45 am #189937

Joyce Lee
Participant
This reply has been marked as private.
Sep 16, 2023 at 10:04 am #189938

Joyce Lee
Participant
This reply has been marked as private.
Sep 16, 2023 at 1:01 pm #189941

Nayeem Riddhi
Moderator

For the single-wpdmpro.php file, you can copy your theme single.php file. For necessary content showing you can also follow other theme single.php files too. please check and let me know, if you have more queries.

Thank you and regards

Viewing 11 posts - 1 through 11 (of 11 total)

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