Download button is missing!

in Download Manager Free

Viewing 11 posts - 1 through 11 (of 11 total)
Sep 15, 2023 at 4:06 pm
#189920
Participant
Joyce Lee
OP

Download button, feature image and package settings are all missing. Only the copy which I wrote describing the download appears on page. This has also happened to all past download pages, which were working previously. Even the post title is missing! Please fix this!

Sep 16, 2023 at 8:26 am
#189930
Moderator
Nayeem Riddhi
Staff

Hello Joyce Lee,

Hope you are well. And sorry for the inconvenience. please share the related URL. if possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?

Thank you and regards

Sep 16, 2023 at 8:57 am
#189931
Participant
Joyce Lee
OP
This reply has been marked as private.
Sep 16, 2023 at 9:06 am
#189932
Moderator
Nayeem Riddhi
Staff

please share the username and also the related URLs.

Thank you and regards

Sep 16, 2023 at 9:12 am
#189933
Participant
Joyce Lee
OP
This reply has been marked as private.
Sep 16, 2023 at 9:17 am
#189934
Moderator
Nayeem Riddhi
Staff
This reply has been marked as private.
Sep 16, 2023 at 9:20 am
#189935
Participant
Joyce Lee
OP
This reply has been marked as private.
Sep 16, 2023 at 9:40 am
#189936
Moderator
Nayeem Riddhi
Staff

Hello Joyce Lee,

I have checked your issue. The issue is created from your theme. After switching the theme to another, it is working properly. The download sections are coming properly. You can also adjust the download page appearance by creating single-wpdmpro.php in your past active theme. please check and let me know

Thank you again and regards

Sep 16, 2023 at 9:45 am
#189937
Participant
Joyce Lee
OP
This reply has been marked as private.
Sep 16, 2023 at 10:04 am
#189938
Participant
Joyce Lee
OP
This reply has been marked as private.
Sep 16, 2023 at 1:01 pm
#189941
Moderator
Nayeem Riddhi
Staff

For the single-wpdmpro.php file, you can copy your theme single.php file. For necessary content showing you can also follow other theme single.php files too. please check and let me know, if you have more queries.

Thank you and regards

Viewing 11 posts - 1 through 11 (of 11 total)

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