Downgrade License

Hi,

We’ve had the Pro Version installed for just over a year and very few people have used the resource. We have just been charged (today) for the renewal.

I contacted my client a week ago but she only returned from holiday this afternoon and confirmed that she wanted to give up the paid extension.

So I have two questions:

• How can I downgrade the extension, and remove the email locks?
• Can we get a refund on the year’s subscription just charged? the plugin hasn’t been used in months