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Customer still sees the add to cart and can’t download the files

Viewing 10 posts - 1 through 10 (of 10 total)
Dec 31, 2025 at 1:37 am #210339

Amgis Flowenol
Participant

I tried to test the purchase by creating an order in the name of a user, then I went to the frontend and logged in using that user, but I still see the “Add to cart” button instead of the “Download” button, did I miss anything or did anything wrong?

Dec 31, 2025 at 1:48 am #210341

Tahasin
Moderator

Hello,

I hope this message finds you well.

Could you please share the related URL in a private reply so that we can review the Add to Cart button?

Regards

Dec 31, 2025 at 2:34 am #210343

Amgis Flowenol
Participant

I’m testing it in a local WordPress install.

I used the following shortcode in the PHP template file:

<?php echo do_shortcode("[wpdm_package id='8']"); ?>

I even tried to use the direct download link, but it only links to the same page of the package:

<?php echo do_shortcode('[wpdm_direct_link id="8" target="_blank" label="Download Me!" class="css class names" eid="element-id"]'); ?>

I can provide you the PHP code of the “single-wpdmpro.php” file template that I’m using.

Is there anything else I can provide so you can look into it?

Dec 31, 2025 at 3:02 am #210345

Tahasin
Moderator
This reply has been marked as private.
Dec 31, 2025 at 3:11 am #210346

Amgis Flowenol
Participant

Yes, when I go back to the package page, the “add to cart” button is still there, the expected behavior is that the “add to cart” button disappears and a “download” button appears instead.

What should I do to get the download button to be in the package page?

Dec 31, 2025 at 3:43 am #210349

Tahasin
Moderator

It appears because all purchased items are listed in the Dashboard → Purchases tab, allowing users to easily access their purchased items from the dashboard.
Dashboard shor-code: [wpdm_user_dashboard]

Dec 31, 2025 at 4:07 am #210350

Amgis Flowenol
Participant

Okay, It’s clear now. Thank you.

So, there is no way to put the download button in the package page?

Also, is there any way to search for purchased downloads to make it easy for the customer (who bought a lot of packages) to find the right package/file to download? Because the “Purchases” page looks very confusing since the customer has to go through many order IDs that looks like this “Order ID# TEST69546EB9E4603” and this “Order ID# TEST69546E5D9B8CA” just to find the package to download.

Dec 31, 2025 at 4:49 am #210352

Tahasin
Moderator

– If you want the Download label to appear after purchase instead of Add to Cart, it will require customization.
– After the first download from the purchases page, all downloaded packages will appear in the Download History along with their package names, allowing users to easily identify them by title. In an upcoming update, we may also add a search option to this section.

You can also check our pro features from our demo site: https://www.wpdownloadmanager.com/wordpress-download-manager-pro-demo/
All short-code with documentation: https://www.wpdownloadmanager.com/doc/short-codes/

Dec 31, 2025 at 5:55 am #210357

Amgis Flowenol
Participant

Do you guys provide code customization? Because I think that’s the only thing that’s stopping me from considering using WPDM.

Dec 31, 2025 at 6:02 am #210358

Tahasin
Moderator

Yes, you can take advantage of our premium customization service by placing a request through this page.

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