- This topic has 15 replies, 3 voices, and was last updated 6 months, 3 weeks ago by
.
Hello,
I am writing here because I have not been able to reach WPDownloadManager support through regular channels, and I am unable to post in the Pro forum, even though I was just charged again for a license.
Here’s the situation:
I canceled my Pro license years ago.
I have not used the plugin for years and auto-renewal is NOT active.
Still EVERY YEAR my credit card was charged $45 for a renewal – last time on May 25, 2025.
And again: My license expired and I have no access to Pro features or Pro support forum.
Because support isn’t responding to my mails, I have now filed a dispute with my bank.
This is extremely frustrating – I cannot even post in the correct support forum to ask for help, even though I was charged as a paying customer.
I am happy to resolve this calmly, but I expect a refund for the recent charge and a clear stop to any future renewals.
Hello Volker Klärchen,
Really sorry for your inconvenience. I have already forwarded your issue to our team. Please kindly let me know if you have any queries more.
Thank you and regards
Hallo Nayeem,
sadly nobody contacted me since I posted this.
Sorry again, For your info. we generally don’t provide support via email, however, can you please share the order id details of your transactions/purchases. Please kindly check and let me know.
Thank you and regards
Well, this is not “support” per se. This is about you charging me 45 USD on 26th of May 2025. There is no order and no active license.
You may got a mail regarding the purchases, can you please kindly check this? Please kindly check.
Thank you
There is no purchase, not even an invoice. If I had any of that the charge would no be in dispute!
Ok, So, It maybe a question, how you have get informed that, those charges happend from WPDM or any WPDM product purchases? Please kindly check.
Thank you
I really don’t feel comfortable publishing all this information in a public forum, as it regards my credit card.
It has been charged by wpdownloadmanager on 26/05/2025. Kindly check with your own bookkeeping to confirm that.
I won’t be disclosing any more details here. Please talk to me privately to explore further.
Done
Please kindly let me know if you have any more queries.
Thank you and kind regards
Hello,
I am writing here because I have not been able to reach WPDownloadManager support through regular channels, and I am unable to post in the Pro forum, even though I was just charged again for a license.
Here’s the situation:
I canceled my Pro license years ago.
I have not used the plugin for years and auto-renewal is NOT active.
Still EVERY YEAR my credit card was charged $45 for a renewal – last time on May 25, 2025.
And again: My license expired and I have no access to Pro features or Pro support forum.
Because support isn’t responding to my mails, I have now filed a dispute with my bank.
This is extremely frustrating – I cannot even post in the correct support forum to ask for help, even though I was charged as a paying customer.
I am happy to resolve this calmly, but I expect a refund for the recent charge and a clear stop to any future renewals.
Hi, I’ve been charged $45 again for a WPDownloadManager Pro license I canceled years ago. Auto-renewal was off, and I haven’t used the plugin in years. I’ve had no access to Pro features or support. Support hasn’t replied to my emails, so I’ve filed a dispute with my bank. I expect a refund and confirmation that no future renewals will occur.
We generally not provide support through mail. You can post here. Now for your issue can you please provide order id details thus we can check the issue further.
Thank you
This is absurd. Let’s hope that Stripe will handle the dispute better.
Hello,
Please kindly let us know if you are facing any issue with WPDM. Please kindly check.
Thank you
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