Can't use Plug-in

in Download Manager Free

Viewing 18 posts - 1 through 18 (of 18 total)
Dec 18, 2017 at 9:59 am
#66906
Member
Alvise Cervellati
OP

Morning to all
i’ve some problem with WPDM plug-in: after last update i can’t see anything in upload section or in setting section.

You can view the attachment

I tried to change the PHP version but unsuccesful

Alvise

Dec 19, 2017 at 11:51 am
#66982
Blocked
Hasibul Amin Hemel

Hi there,

Is there any conflict error in your server error log?
What php version are you using?
No issue on my side with the latest version.

Can you send login in private to check the issue?

Thanks

Dec 19, 2017 at 1:55 pm
#66992
Member
Alvise Cervellati
OP

php version are 7.0

where i can see the server error log? my hosting is Siteground. I looking for registry errors in control panel and there isn’t any errors

is possible that there is an incompatibility with another plug-in installed? like PhotoGallery or other?

Dec 19, 2017 at 1:58 pm
#66993
Member
Alvise Cervellati
OP
This reply has been marked as private.
Dec 19, 2017 at 5:47 pm
#67013
Blocked
Hasibul Amin Hemel

As you are using siteground then please add following rule to your .htaccess file to fix the issue,

<IfModule mod_security.c>
SecFilterRemove 001868
</IfModule>

If it doesn’t fix it let me know.

Thanks

Dec 19, 2017 at 5:52 pm
#67014
Moderator
Shahriar
Staff

Please send your login URL too

Dec 19, 2017 at 8:07 pm
#67029
Member
Alvise Cervellati
OP
This reply has been marked as private.
Dec 19, 2017 at 8:09 pm
#67030
Member
Alvise Cervellati
OP

how can i add this rule? i can open the htaccess file or i should contact the siteground support?

ps. ok, i’ve added the rule to htaccess file, same situation 🙁

Dec 21, 2017 at 7:33 am
#67120
Member
Alvise Cervellati
OP

? there is anybody?

Dec 21, 2017 at 11:21 am
#67141
Blocked
Hasibul Amin Hemel

Please send ftp info to find the php error.
It’s maybe related to php7, working fine with php5.6
And your WordPress login was incorrect.
Thanks

Dec 21, 2017 at 12:38 pm
#67157
Member
Alvise Cervellati
OP
This reply has been marked as private.
Dec 21, 2017 at 12:38 pm
#67158
Member
Alvise Cervellati
OP
This reply has been marked as private.
Dec 21, 2017 at 5:35 pm
#67199
Member
Alvise Cervellati
OP

there is a method for make a backup of my downloads? i want to remove the plug-in and then reinstall it
You think that maybe the solution?

Dec 21, 2017 at 5:53 pm
#67204
Blocked
Hasibul Amin Hemel

Yes, Please reinstall it. If you delete existing one the file will not be removed. After installing the files will be back.

Thanks

Dec 21, 2017 at 8:03 pm
#67205
Member
Alvise Cervellati
OP

same situation: i removed and re-installed the plug-in

can i change the PHP version from 7.2 to 5.6? there is some contraindications?

Dec 22, 2017 at 7:38 am
#67214
Blocked
Hasibul Amin Hemel

You can try deactivate plugin one by one to check which causing the conflict with WDM. You can find php error log in the server. can you send that in private reply?

If you are using lets encrypt SSL, please renew it every 90 days. And its good to use Cloudflare on front and lets encrypt in the server.

Thanks

Dec 25, 2017 at 9:08 am
#67270
Member
Alvise Cervellati
OP

done

I found the problem, the themoneytizer plug-in was incompatible

I do not understand the reason but now it works

thanks to all 🙂

Dec 26, 2017 at 7:52 am
#67272
Blocked
Hasibul Amin Hemel

Glad to know it works. If there any conflict with the themoneytizer plugin there should be error log. If you can send us those we can look into the issue further.

Thanks

Viewing 18 posts - 1 through 18 (of 18 total)

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