Cannot remove file from download

Hello,

I am using the latest version of free Download Manager, plus the Default Values add-on. In the Attach Files box, if I try to remove a file by using the red X button, I get the “Removed” success message, but after I save the download entry, the file shows up as being attached again. There is no way to actually remove a file from a download. Even if I delete the file via FTP, Download Manager still thinks it should be attached.

I have tried disabling all plugins and switching to Twenty Sixteen theme, but nothing works. I cannot give you access to the system to take a look. Please let me know any possible solutions to this problem.

Clare

Hello, I’m afraid you misunderstood me. I am not trying to actually delete the file from the server; I am just trying to remove it from my particular download. Here’s what happens:

1. I have a download set up with name, content, etc., that has a file attached to it.

2. I click the big red X and get the “Removed” success button.

3. I click “Update”

4. The file shows up as still attached again.

Hello,

As I said before, I cannot give you access. There are security issues that prevent it. Can you please tell me if there is some sort of Javascript that might be conflicting with the latest WordPress release, or please point me to the part of the code that should be removing the file?

Thank you.

I just tried this on a completely vanilla installation with Twenty Sixteen theme and no other plugins activated. Same behavior. It is impossible to detach a file from a download.

I just updated to the newest version and this problem is still not resolved. It occurs even with no other plugins activated, twenty sixteen theme. I am using Firefox and Chrome, same problem with both on two different sites. I have had to go in to the actual WP database to remove the file connections since removing a file from a download doesn’t actually work.

Thank you very much. I installed the new version and that fixed the problem.