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Cancel Pro version. Can’t access the account

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Feb 4, 2026 at 6:09 pm #211376

Maria Kadison
Participant

Impossible to reach anybody! Not even a chat function? So here goes… You emailed a bill for an auto renewal for the pro version to my business address, the one originally associated with the account. When I try try login with that SAME address, you tell me I do not have an account. I try my personal address – no account associated with that. I am not able to change my password because if I don’t have an account to begin with, again even though you charged me and sent the invoice to the same email address, I can’t change a password that doesn’t exist. The order number is 5a610ae976ff7. Please cancel the auto renewal and cancel the entire account ASAP.

Feb 5, 2026 at 12:52 am #211380

Nayeem Riddhi
Moderator

Hello Maria Kadison,

Hope you are well. And sorry for the inconvenience. You can try resetting your password by your email. And for cancel auto renew, please kindly send an order note from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, You can also follow this tutorial to send the order note: https://youtu.be/h46gJwjtcV8?si=TgNX8pnJY8Rtn8xQ. Please kindly check and let me know if you have any queries more.

Thank you

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