- This topic has 9 replies, 2 voices, and was last updated 1 month, 2 weeks ago by
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Impossible to reach anybody! Not even a chat function? So here goes… You emailed a bill for an auto renewal for the pro version to my business address, the one originally associated with the account. When I try try login with that SAME address, you tell me I do not have an account. I try my personal address – no account associated with that. I am not able to change my password because if I don’t have an account to begin with, again even though you charged me and sent the invoice to the same email address, I can’t change a password that doesn’t exist. The order number is 5a610ae976ff7. Please cancel the auto renewal and cancel the entire account ASAP.
Hello Maria Kadison,
Hope you are well. And sorry for the inconvenience. You can try resetting your password by your email. And for cancel auto renew, please kindly send an order note from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, You can also follow this tutorial to send the order note: https://youtu.be/h46gJwjtcV8?si=TgNX8pnJY8Rtn8xQ. Please kindly check and let me know if you have any queries more.
Thank you
Hi Nayeem,
That didn’t work for the same reasons previously stated. After changing my pw and entering the order number, as you suggested, I got a message that said: “The order is already linked to an account!” And under that it said, “No orders yet.” And “You haven’t made any purchases yet.”
You need to resolve the issue of having two accounts associated with my one email address so that upon login, I can access the order.
Please advise. Thank you.
Can you please kindly share the email from which you are facing the issue? Also the order id details, thus I can forward it to our team authority. Please kindly check and let me know.
Thank youa nd regards
order number is 5a610ae976ff7
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team. Please kindly check and let me know if you have any further queries.
Thank you and kind regards.
On Feb 11, you asked me to share the email with the issue. I already sent the email to support@wpdownloadmanager.com in my original outreach. If you would like me to reforward it of forward it to another address, please advise. I’m not able to paste an image in this window.
Auto renewal has been turned off for your order id. Please kindly check and let me know if you have any queries more.
Thank you and regards
Thank you. Can you send me a screen shot or proof? I do not want to go through this same thing next year, and since the two accounts still aren’t merged, I can’t see verification.
Also, can I get a refund for this past autorenewal? The business is literally closed.
Have you received any mail regarding this? Please kindly check from your email inbox. Please kindly check.
Thank you
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