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Billing Issue – Invoice complete but Order still says expired

Viewing 8 posts - 1 through 8 (of 8 total)
May 28, 2024 at 9:53 am #195890

Derivatives Service Bureau
Participant

Please check why our Order Status remains EXPIRED despite paying and receiving the invoice.

Invoice number: F412C8EF-0002

Requesting to check this immediately.

May 28, 2024 at 10:03 am #195891

Tahasin
Moderator

Hello, Etrading Software

I hope this message finds you well and sorry for the inconvenience.

We are checking the issue, you will be updated shortly.

Thanks for your patience.

May 30, 2024 at 7:39 am #195967

Derivatives Service Bureau
Participant

Hi,

Any update on this? Thanks

May 30, 2024 at 7:45 am #195968

Tahasin
Moderator

The issue has been resolved. kindly check

May 30, 2024 at 8:00 am #195970

Derivatives Service Bureau
Participant

Hi,
Yes we can see that the license is active, but can you provide the reason why our order remained expired despite us paying and receiving the invoice?

May 30, 2024 at 10:24 am #195973

Tahasin
Moderator

Currently, I don’t have any information about the reason for this issue. If any new information comes to light, I will provide you with an update.

May 30, 2024 at 11:17 am #195975

Derivatives Service Bureau
Participant

Thanks, please keep us updated

Jun 2, 2024 at 4:44 am #196031

Tahasin
Moderator

Information has come to light about the payment issue.

Here is why the issue may occur:
When a user updates the license manually and subsequently switches to automatic updates, the system may fail to track the transaction number for the most recent payment. As a result, it identifies the previous manually processed payment as the latest one. Hence, following a successful payment, the system erroneously displays an expiration status.

Regards

Viewing 8 posts - 1 through 8 (of 8 total)

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