- This topic has 7 replies, 2 voices, and was last updated 1 year, 9 months ago by
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Please check why our Order Status remains EXPIRED despite paying and receiving the invoice.
Invoice number: F412C8EF-0002
Requesting to check this immediately.
Hello, Etrading Software
I hope this message finds you well and sorry for the inconvenience.
We are checking the issue, you will be updated shortly.
Thanks for your patience.
Hi,
Any update on this? Thanks
Hi,
Yes we can see that the license is active, but can you provide the reason why our order remained expired despite us paying and receiving the invoice?
Currently, I don’t have any information about the reason for this issue. If any new information comes to light, I will provide you with an update.
Thanks, please keep us updated
Information has come to light about the payment issue.
Here is why the issue may occur:
When a user updates the license manually and subsequently switches to automatic updates, the system may fail to track the transaction number for the most recent payment. As a result, it identifies the previous manually processed payment as the latest one. Hence, following a successful payment, the system erroneously displays an expiration status.
Regards
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