- This topic has 5 replies, 2 voices, and was last updated 4 years, 9 months ago by
.
Hey,
we’ve got a little problem after changing the category of a new item.
We use your Free Version and everything works great a long time.
Now when we add a new item without a category, everything is ok, but if we set a category for the new download item, the front end is down and we get a bad gateway error page.
I can not identify the problem. Can you help us with that?
Best regards
Greetings Axel,
Thank you for contacting the support centre.
Could you please share your related file/package URL, if possible, please, give your temporary wp-admin login details in a private reply for checking the issue?
Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
With Regards
Thanks a lot for your fast answer. The problem seems to be solved. I’ve optimzed the database with WP rocket and cleared the cache and now it is possible again to change categories without getting a bad gateway page.
Hi Axel,
Thank you for letting us know about it.
If you found my support helpful, could you leave your valuable review here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post
Your rating keeps us inspired.
Cheers!
it’s done 😉
The topic "Bad gateway error page after changing the category" is closed to new replies.