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Attach Directory Doesn’t Work With Bulk Import

Viewing 16 posts - 1 through 16 (of 16 total)
Oct 9, 2024 at 5:39 am #200196

HappyHelper
Member

Whenever I use the Bulk Import with a CSV file and use the package_dir column to enter the server location it does not work when the package is uploaded. The directory is listed on the product page but upon previewing the page there are no files from the directory unless I manually browse the directory browser on the product page and enter it myself then save.

To recap: using the bulk import CSV file with package_dir column the result is a package created that does not actually point to anything. I am not sure if this is an issue with the plugin itself or the CVS file itself but I formatted everything correctly in the CSV file.

Oct 9, 2024 at 5:44 am #200197

Tahasin
Moderator

Hello, HappyHelper

I hope you are doing well and thanks for reaching out.

Could you please tell me if you are using the Pro or free version of the download manager?

Oct 9, 2024 at 5:44 am #200198

Tahasin
Moderator

In the free version, there is no option to attach a directory.

Oct 9, 2024 at 5:54 am #200199

HappyHelper
Member

The Pro version!

Oct 9, 2024 at 5:55 am #200200

Tahasin
Moderator

Please share wp-login credentials and the csv file in a private reply to check the issue.

Oct 9, 2024 at 6:10 am #200201

HappyHelper
Member
This reply has been marked as private.
Oct 9, 2024 at 6:12 am #200202

Tahasin
Moderator

Allow me a moment, I will give you an update shortly.

Oct 9, 2024 at 6:31 am #200203

HappyHelper
Member

Thank you. Please keep me updated.

Oct 9, 2024 at 6:40 am #200204

Tahasin
Moderator

Kindly try using this sample csv file. This should work.

Oct 9, 2024 at 6:45 am #200205

HappyHelper
Member

That is just the default csv. I made mine following that. I just took out colomns I didnt need to keep those fields default. The problem is the package_dir colomn. When I upload a file using it the Attach Dir field shows the text but it doesnt actually connect to the location and pull files. I have to manually browse using Attach Dir and save the package and then it works.

So the problem isnt uploading since the packages are created and the attach dir correctly displays the folder location on the server…however it does not actually link to that location unless i manually re-enter it and save.

Oct 9, 2024 at 6:59 am #200206

Tahasin
Moderator

Maybe the login credentials have expired. Could you please check?

Oct 9, 2024 at 7:01 am #200207

HappyHelper
Member
This reply has been marked as private.
Oct 9, 2024 at 7:03 am #200208

HappyHelper
Member

I uploaded a demo file called “test.txt” and uploaded it to the attach directory root in a folder called “test”. please try pointing at it manually with a new product and you’ll see it works if you preview the page. it lists the file you can download.

Then try using the .csv file to point to it using the package_dir. you will see the text will show correctly on the site but it will not pull any files.

Oct 9, 2024 at 8:53 am #200214

Tahasin
Moderator
This reply has been marked as private.
Oct 9, 2024 at 8:58 am #200215

HappyHelper
Member
This reply has been marked as private.
Oct 9, 2024 at 9:07 am #200216

Tahasin
Moderator

Feel free to ask if you have any further queries.

If you find my assistance helpful, I would greatly appreciate your support with a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post , it will inspire us a lot.

Thank you 🤗

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