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ALLOW ACCESS ERROR

Viewing 6 posts - 1 through 6 (of 6 total)
Oct 16, 2022 at 1:31 pm #179330

Aaron Mandapat
Participant

Hi,

If I set a document to allow access to the user role ADMINISTRATOR. I get the following error for the PDF document even if I am logged in as an ADMINISTRATOR; Why is that? But it’s not just the admin but all user role gives that error.

https://drive.google.com/file/d/1LoCpkeNaK35MvwXzMijbksoQOm6c6j3O/view

Thank you.

Oct 17, 2022 at 5:13 am #179347

Humayon
Spectator

Hello,

Thank you for writing to us.

First please ensure that if you have added the file from google drive then it’s accessible to public users.

If the problem still exists, then It is hard to determine the issue without looking into your website.
​
Can you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related file/package URL

I am looking forward to hearing from you.

Regards

Oct 17, 2022 at 6:23 pm #179401

Aaron Mandapat
Participant
This reply has been marked as private.
Oct 18, 2022 at 4:37 pm #179438

Shahjada
Keymaster

Preview will work for public ( All Visitors ) downloads only.

Oct 19, 2022 at 5:12 pm #179476

Aaron Mandapat
Participant

What about the PDF Viewer Add-On? Will it work properly or provide a preview for user roles or it will only also work for All Visitors?

Thanks

Oct 19, 2022 at 5:45 pm #179479

Shahjada
Keymaster

PDF Viewer Add-On will work properly

Viewing 6 posts - 1 through 6 (of 6 total)

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